Assistant Manager Retail

GOODWILL INDUSTRIES OF GREATER NEBRASKA•Kearney, NE

1d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager with all tasks necessary for the efficient operation of the retail store and is responsible for store management in the manager's absence. This role involves training, challenging, and motivating store personnel to achieve performance goals and foster an enjoyable work environment. Key aspects include overseeing and assisting with sales floor activities such as salvaging, stocking, organizing, and maintaining cleanliness, as well as ensuring adherence to and documentation of all store work procedures. The Assistant Manager also oversees and assists with work in the donation area and donation center, including organizing incoming donations, processing quality products for the sales floor to meet daily goals, and identifying items for e-commerce. The position is crucial in creating an exciting shopping environment daily, maintaining the store (including opening and closing), and serving as a positive role model. They are responsible for quantity and quality control of incoming product, product processing, movement to the sales floor, and salvaging. Additionally, the Assistant Manager provides backup cashier support as needed, maintains a positive community image for Goodwill Industries of Greater Nebraska, and develops good relations with customers, donors, co-workers, and guests by providing excellent customer service. The role requires timely arrival and consistent attendance, adherence to Goodwill's Values Statement (Respect, Integrity, Compassion, Stewardship, Learning, Teamwork, Entrepreneurial Spirit), and immediate reporting of any wrongdoing or unethical conduct. They must also ensure no employee is hindered from reporting issues or retaliated against for doing so, and welcome cultural diversity.

Requirements

Two (2) years experience working with the public.
Supervisory experience.
Valid Nebraska drivers license and meet insurance requirements.
Ability to communicate in spoken conversation, adequate volume speech, and have normal hearing for conversation and telephone use.
Ability to be independently mobile on all surfaces and situations, to move safely about the work area.
Visual acuity, depth perception and field of vision within normal range.
Have the physical stamina to work at least 8 hours per day.
Ability to lift, carry, push, pull objects weighing up to 50#, frequently lifting 25#.
Need good verbal communication skills to be able to explain work procedures to workers, assigning tasks to them.
Ability to make appropriate decisions based on the circumstances/facts at hand.
Ability to interact and meet with people, cooperate with other workers in a pleasant and friendly manner, and deal with people in an effective way.
Ability to count money and do math operations quickly and correctly.

Responsibilities

Assist the Store Manager with all such tasks necessary for efficient operation of the store.
Responsible for management of retail store in managers absence.
Assist the Store Manager in training, challenging, and motivating store personnel to enable the store to attain its performance goals and to be an enjoyable place in which to work.
Along with the Sales Floor Supervisor, oversight of and, as needed, assist with the work performed on the sales floor which includes, but is not limited to, salvaging, stocking, organizing, and cleanliness.
Assist with ensuring all procedures related to store work activity are adhered to and documented as required.
Along with the Back Room Supervisor, oversight of and, as needed, assist with the work performed in the donation area and donation center which includes, but is not limited to, organizing donations as they arrive, processing of and getting quality product to the floor in order to meet daily goals, determining items to be separated out for e-commerce, etc.
Assist the Store Manager in creating an exciting shopping environment each and every day.
Maintain store, including opening and closing, as requested by manager.
Serve as a positive role model to employees.
Along with the store supervisors, responsible for quantity and quality control of product coming into the store, product processing, movement of product to the sales floor, salvaging, etc.
Back up cashier as needed.
Responsible for maintaining a positive image in the community for Goodwill Industries of Greater Nebraska and developing good relations with customers, donors, co-workers, and guests.
Provide excellent customer service.
Timely arrival at the workplace and consistent attendance.
Perform work activities in conformance to Goodwill Values Statement which includes the values of Respect, Integrity, Compassion, Stewardship, Learning, Teamwork and Entrepreneurial Spirit.
Immediately report any wrongdoing, unethical or improper conduct, fraud, fiscal mismanagement or misappropriation of funds, etc.
Encourage and do not hinder in any way an employee making a report pertaining to Goodwills Corporate Compliance Program Policy and Procedure or making a report of work injury.
Ensure no employee is retaliated against in any way as a result of making a report related to Goodwills Corporate Compliance Program Policy and Procedure or making a report of work injury.
Welcome and embrace cultural diversity in all areas of Goodwill, i.e. customers, donors, volunteers, employees, or participants served.
Other duties as assigned.