Assistant Manager -Retail JAX Airport

Paradies Lagardère•Jacksonville, FL

44d•Onsite

About The Position

Paradies Lagardère is an award-winning and innovative Airport Concessionaire seeking passionate individuals for retail roles in a diverse and inclusive environment. Opportunities are available within rewarding, award-winning concepts that have kept travelers returning. Working for Paradies Lagardère offers the chance to make a positive impact on the community and environment. Employees uphold high safety and health standards to ensure a comfortable and trustworthy environment for customers. Whether working in a national brand or a local concept, you will create and deliver first-class experiences for travelers. The role involves building a great workplace for strong performers by promoting an engaged workforce, career development, and learning. A passion for the guest is essential. The Assistant Manager will be a visible presence, available to team members, guests, and airport partners, monitoring team performance and operational systems, and making necessary adjustments. They will ensure positive guest service, investigate and resolve complaints within 24 hours, and strive to turn dissatisfied guests into returning customers. The role also focuses on driving sales and profitability, demonstrating adaptability to changing circumstances, and utilizing problem-solving skills.

Requirements

Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment
Ability to work flexible shifts in a 7/365-day team-oriented environment; occasional travel as business dictates
Exceptional customer service skills and an ability to communicate effectively using the English language
Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
Proficiency required in reading, writing, mathematics, cash handling/reporting
Proficiency required in Microsoft Office
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
Standing for long periods of time and the ability to work in environments with varying temperatures
Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Responsibilities

Ensure store merchandising standards are consistently executed per the company guidelines
Partner with the General Manager to ensure consistent implementation of organizational policies and goals, holding the team accountable to such standards
Influence and make recommendations to help achieve performance objectives in sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating action plans as needed
Train, motivate, and develop a professional team that can achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events
Build strong business relationships with airport management, brand partners, and the Support Center Team through clear, consistent communication
Monitor and address performance issues in a timely manner while providing ongoing coaching and counseling
Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews
Other duties as assigned