Assistant Store Manager - Opelika

America's Thrift Stores•West Point, GA

23h

About The Position

The Retail Assistant Manager plays a key role in the daily operations of the store, ensuring a positive shopping experience for customers while supporting the General Manager in achieving business goals. The role leads, trains, and develops team members, upholds company values, and drives operational excellence. Managing sales, inventory, and staff development contributes to the store’s profitability and community impact. The Assistant Manager supports recruiting and staff development, customer service, sales and merchandising, store operations, inventory control, cash handling, safety and compliance, and donation processing. The position also collaborates with management, HR, and Asset Protection to improve store performance and address investigations or corrective actions. The work environment includes the inside of a building with semi-controlled temperatures and outside conditions with varying weather and temperatures. Hours are mostly regular and include weekends, with occasional evenings and holidays as needed. Other duties may be assigned as organizational needs evolve.

Requirements

At least 3 years of experience in a retail management, logistics, or operations role.
Strong leadership and team-building skills, with the ability to motivate staff.
Excellent communication, organizational, and problem-solving abilities.
Proficiency in Microsoft Office and familiarity with POS systems.
Ability to multitask in a fast-paced environment.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and a clean driving record.

Responsibilities

Assist in recruiting, hiring, training, and developing store team members, including supervisors and stock associates.
Provide coaching, performance evaluations, and development plans to improve team productivity and engagement.
Foster a positive and inclusive work environment that promotes teamwork, motivation, and career growth.
Lead by example in delivering outstanding customer service and train employees on best practices.
Address and resolve customer inquiries, concerns, and complaints professionally and efficiently.
Build relationships with customers and the local community to drive brand loyalty and repeat business.
Support sales targets by optimizing merchandising strategies, creating an engaging shopping environment, and promoting upselling opportunities.
Assist with daily store operations, including opening and closing procedures and maintaining a clean, organized, and visually appealing store.
Manage inventory control, product quality, and loss prevention efforts to minimize shrinkage and optimize sales.
Ensure accuracy in cash handling, deposits, and financial reporting.
Enforce company policies, procedures, and safety regulations and conduct regular audits and compliance checks.
Collaborate with HR and Asset Protection on investigations and corrective actions when necessary.
Support donation processing through efficient intake, organization, and donor engagement.
Work with management to enhance store performance through optimized donation flow and a positive donor and shopping environment.
Perform other duties as assigned.