Assistant Manager - Retail Store Operations FT - (Bulverde) (33174)

Goodwill San Antonio•San Antonio, TX

5d•Onsite

About The Position

Goodwill San Antonio is a dynamic social enterprise dedicated to fighting poverty and creating opportunity through meaningful work. We offer employees the chance to innovate, grow, and develop new skills while generating revenue that funds employee and community programs. We are a diverse and inclusive organization that specializes in personal and professional growth, particularly for those who may have faced barriers to employment. Our mission is to maximize the value of every employee's work and every donation to benefit our community and environment. We recirculate used goods, preventing landfill waste and fueling a robust economy. Our Good Careers Academy and Good Centers provide education and job placement. We offer careers in various fields including retail, production, warehouse, logistics, customer service, career services, technology, and facilities maintenance. We prioritize internal promotion and offer extensive personal and professional development programs, health and well-being benefits, competitive pay, savings plans, financial education, store discounts, paid time off, leadership development, and tuition reimbursement.

Requirements

High School diploma; some college strongly preferred.
Minimum 3 years’ experience supervising production and/or retail operations using standardized quality and productivity processes to achieve revenue, productivity, net income and other key performance goals for the organization.
Experience in non-profits and human services work environments a strong plus.
Intermediate Microsoft Office skills in Word, Excel and Outlook.
Ability to lift up to 40 pounds in support of donation and production areas.
Must be able to meet the physical requirements of the position.
For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Nice To Haves

Bachelor’s degree in management, operations or similar field a plus.

Responsibilities

Co-lead retail store teams and co-manage effective store and donation operations to meet or exceed all established goals.
Ensure the safety of team members and customers at all times while on Goodwill property.
Prioritize the delivery of mission services to team members.
Ensure the delivery of excellent customer service at all times.
Properly safeguard and handle customer donations to maximize their value to our mission.
Establish a culture of safety, ethics, and quality within all levels of retail and donation store operations.
Provide leadership, training, guidance, and support to team members to foster continuous learning and improvement.
Build retail store success by properly selecting, training, mentoring, and developing employees.
Focus personal leadership first on people and mission.
Build strong teamwork throughout store operations.
Be attentive to turnover, encouraging positive movement for employees.
Minimize no-call/no-show behaviors through effective individual employee communications.
Engage employees through servant leadership and modeling of expected work ethic.
Take a professional interest in employees’ needs to develop them and facilitate positive change.
Develop and deploy effective staffing models and scheduling procedures to achieve the most effective and efficient retail sales operations.
Monitor and ensure course corrections for staffing and operations.
Hold teams accountable to high customer service and cleanliness standards at all times.
Take immediate action to correct deficiencies and communicate with a sense of urgency and pride.
Achieve or exceed budgeted revenue, net income, E/R, and all other goals and assigned metrics.
Provide detailed variance analysis for any under-performance with structured improvement plans.
Follow through with people and process adjustments, setting a continuous improvement expectation.
Meet high quality standards consistently.
Ensure standardized merchandising, sales, and production procedures are trained and followed.
Ensure sales and production areas are efficiently staffed to meet goals that keep the sales floor fully stocked with quality goods.
Train and expect delivery of strong customer service and work ethic at each donation location.
Take a proactive role in protecting the organization’s assets and resources by appropriately controlling expenses.
Minimize shrinkage through regular audits and direct observation procedures, and take immediate corrective action.
Champion regular communications with all employees regarding Goodwill's initiatives, programs, benefits, announcements, goals, progress, expectations, and accountabilities.
Work closely and collaboratively with Logistics and Transportation to maximize store operations efficiency.
Develop and maintain skills of all team members through continuous OJT and completion of formal training programs, with special attention to safety training.
Foster continuous performance and development discussions between supervisors and team members.
Prepare and deliver timely performance appraisals for direct reports.
Coordinate with Human Resources to administer rewards and recognition, promotions, transfers, corrective actions, or dismissals in accordance with organizational policies and applicable laws.
Respond quickly and appropriately to emergency calls during and after store hours.