Assistant Manager - Retail Store Operations FT (32965)

Goodwill San Antonio•New Braunfels, TX

5h•Onsite

About The Position

Work for GOOD at Goodwill! Goodwill San Antonio is a dynamic social enterprise dedicated to fighting poverty and creating opportunity. We specialize in personal and professional growth for our employees, especially those who have faced employment barriers. We maximize the value of employee work and donor contributions to benefit our community and environment by recirculating used goods and preventing landfill waste. Our Good Careers Academy and Good Careers Centers provide education and job placement. We offer diverse career paths in retail, production, warehouse, logistics, customer service, career services, technology, and more. We prioritize internal promotion and offer opportunities for growth through personal and professional skills development, health and well-being benefits, competitive pay, savings plans, financial education, store discounts, paid time off, leadership development, and tuition reimbursement.

Requirements

High School diploma
Minimum 3 years’ experience supervising production and/or retail operations using standardized quality and productivity processes to achieve revenue, productivity, net income and other key performance goals for the organization.
Intermediate Microsoft Office skills in Word, Excel and Outlook.
Lift up to 40 pounds in support of donation and production areas.
Must be able to meet the physical requirements of the position.
For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Nice To Haves

Some college strongly preferred
Bachelor’s degree in management, operations or similar field a plus.
Experience in non-profits and human services work environments a strong plus.

Responsibilities

Co-lead retail store teams and co-manage effective store and donation operations to meet or exceed all established goals.
Ensure the safety of team members and customers at all times.
Prioritize the delivery of mission services to team members.
Ensure excellent customer service at all times.
Properly safeguard and handle customer donations to maximize their value to our mission.
Establish a culture of safety, ethics, and quality within retail and donation store operations.
Provide leadership, training, guidance, and support to team members to foster continuous learning and improvement.
Build retail store success by selecting, training, mentoring, and developing employees.
Focus personal leadership on people and mission.
Build strong teamwork throughout store operations.
Minimize employee turnover and encourage positive movement for employees.
Minimize no-call/no-show behaviors through effective employee communication.
Engage employees through servant leadership and modeling of expected work ethic.
Take a professional interest in employees’ needs to develop them and facilitate positive change.
Develop and deploy effective staffing models and scheduling procedures to achieve efficient retail sales operations.
Monitor operations and ensure course corrections.
Hold teams accountable to high customer service and cleanliness standards.
Take immediate action to correct deficiencies and communicate with a sense of urgency and pride.
Achieve or exceed budgeted revenue, net income, E/R, and all other goals and assigned metrics.
Provide detailed variance analysis for under-performance with structured improvement plans.
Ensure standardized merchandising, sales, and production procedures are trained and followed.
Ensure sales and production areas are efficiently staffed to meet goals.
Train and expect the delivery of strong customer service and work ethic at each donation location.
Take a proactive role in protecting the organization’s assets and resources by appropriately controlling expenses.
Monitor regular audits and direct observation procedures to minimize shrinkage and take immediate corrective action.
Champion regular communications with all employees about Goodwill’s initiatives, programs, benefits, announcements, goals, progress, expectations, and accountabilities.
Work closely and collaboratively with Logistics and Transportation to maximize store operations efficiency.
Develop and maintain skills of all team members through continuous OJT and formal training programs, with special attention to safety training.
Foster continuous performance and development discussions between supervisors and team members.
Prepare and deliver timely performance appraisals for direct reports.
Coordinate with Human Resources to administer rewards and recognition, promotions, transfers, corrective actions, or dismissals.
Respond quickly and appropriately to emergency calls during and after store hours.