Assistant Manager - Retail Store Operations FT - (Evans) (33573)

Goodwill San Antonio•San Antonio, TX

3d•$44,000 - $44,000•Onsite

About The Position

Goodwill San Antonio is seeking a Full-Time Assistant Manager for Retail Store Operations. This role reports to the General Manager/Retail Store Operations and is responsible for co-leading retail store teams and co-managing effective store and donation operations to meet or exceed all established goals. The position prioritizes the safety of team members and customers, the well-being of team members through mission services delivery, excellent customer service, and proper safeguarding and handling of customer donations to maximize their value to the mission. Goodwill San Antonio is a dynamic social enterprise focused on fighting poverty and creating opportunity, specializing in personal and professional growth for employees, particularly those facing employment barriers. They aim to maximize the value of employee work and donor contributions to benefit the community and environment, diverting usable items from landfills and fueling the economy through recirculating used goods. The organization offers various career paths and emphasizes internal promotion, personal and professional skills development, supportive benefits, competitive pay, savings plans, financial education, store discounts, paid time off, leadership development, and tuition reimbursement.

Requirements

High School diploma; some college strongly preferred; bachelor’s degree in management, operations or similar field a plus.
Minimum 3 years’ experience supervising production and/or retail operations using standardized quality and productivity processes to achieve revenue, productivity, net income and other key performance goals for the organization.
Experience in non-profits and human services work environments a strong plus.
Intermediate Microsoft Office skills in Word, Excel and Outlook.
Lift up to 40 pounds in support of donation and production areas.
Must be able to meet the physical requirements of the position.
For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Nice To Haves

Bachelor’s degree in management, operations or similar field a plus.
Experience in non-profits and human services work environments a strong plus.

Responsibilities

Understand and commit to mission services delivery to retail team members as a high priority in store operations, working collaboratively with life skills coaches and HR.
Establish a culture of safety, ethics, and quality within all levels of retail and donation store operations.
Provide leadership, training, guidance, and support to team members that foster continuous learning and improvement.
Build retail store success by properly selecting, training, mentoring, and developing employees, focusing leadership first on people and mission.
Build strong teamwork throughout store operations, being attentive to turnover and encouraging positive employee movement.
Minimize no-call/no-show behaviors through effective individual employee communications and engage employees through servant leadership and modeling of expected work ethic.
Take professional interest in employees’ needs to develop them and facilitate positive change.
Develop and deploy effective staffing models and scheduling procedures to achieve the most effective and efficient retail sales operations, monitoring and ensuring course corrections.
Hold teams accountable to high customer service and cleanliness standards at all times, taking immediate action to correct deficiencies.
Achieve or exceed budgeted revenue, net income, E/R, and all other goals and assigned metrics, providing detailed variance analysis for under-performance with structured improvement plans.
Ensure standardized merchandising, sales, and production procedures are trained and followed, and that sales and production areas are efficiently staffed to meet goals.
Train and expect delivery of strong customer service and work ethic at each donation location.
Take a proactive role in protecting the organization’s assets and resources by appropriately controlling expenses and monitoring regular audits and direct observation procedures to minimize shrinkage.
Champion regular communications with all employees to ensure current information about Goodwill’s initiatives, programs, benefits, announcements, goals, progress against goals, expectations, and accountabilities are broadly known.
Work closely and collaboratively with Logistics and Transportation to maximize store operations efficiency.
Develop and maintain skills of all team members through continuous OJT and completion of formal training programs, with special attention to safety training.
Foster continuous performance and development discussions between supervisors and team members.
Prepare and deliver timely performance appraisals for direct reports, ensuring quality and timeliness.
Coordinate with Human Resources to administer rewards and recognition, promotions, transfers, corrective actions, or dismissals in accordance with organizational policies and applicable laws.
Respond quickly and appropriately to emergency calls during and after store hours.