Full-time Assistant Manager - Retail Operations

Houston Ballet•Houston, TX

2d•Onsite

About The Position

The Assistant Manager - Retail Operations plays a key role in supporting the store manager in daily operations, staff supervision, and achieving sales goals. This role requires a motivated leader with strong communications and organizational skills who thrives in Houston Ballet's focused, fast-paced retail environment. This is an In-person position located in Downtown Houston, Texas. Candidates for this role must be able to physically move, lift, or adjust merchandise and store fixtures up to 25 lbs frequently, and to 50 lbs occasionally with assistance. Evening and weekend hours are required.

Requirements

High school diploma or equivalent required.
At least one year of experience in specialty, high-end retail, or a selling-focused environment preferred.
Proven leadership and supervisory abilities.
Strong interpersonal, communication, and problem-solving skills.
Technology proficient; able to work with POS systems, ecommerce platforms, and inventory tools.
Strong business acumen and ability to drive sales and performance.
Willingness and ability to work flexible hours, including evenings, weekends, and holidays.
Physical ability to move throughout the store, bend, squat, reach, push, pull, and climb ladders regularly.

Responsibilities

Support the Store Manager in scheduling, supervising, and directing store team members for all Houston Ballet retail operations
Select, arrange, and maintain merchandise displays to drive product visibility and sales.
Efficiently process, pack, and ship ecommerce orders while maintaining accuracy and timeliness.
Provide excellent customer service, resolving issues promptly and professionally.
Operate the computerized Point-of-Sale (POS) system for transactions and reporting.
Lead by example in customer interactions, selling techniques, and product knowledge.
Assist with onboarding, training, and coaching staff to ensure high performance and engagement.
Execute floor sets, stock replenishment, and product rotations according to brand guidelines.
Ensure compliance with store policies and health/safety procedures.
Physically move, lift, or adjust merchandise and store fixtures up to 25 lbs frequently, and up to 50 lbs occasionally with assistance.
Climb ladders and retrieve merchandise or perform light maintenance tasks as needed.
Maintain a safe, clean, and organized store environment.

Benefits

Healthcare Benefits: medical, dental, and vision care.
Plans with low-cost or zero monthly premiums.
Paid life and AD&D insurance.
Versatile spending accounts.
Retirement Plan: 403(b) plan.
5% annual contribution from Houston Ballet to the 403(b) plan.
3 weeks of paid vacation.
10 paid sick days.
10 paid holidays.
Paid parental leave.
Professional Development: access to online training and professional growth resources specific to arts management.
Discounts and Perks: discounted and complimentary tickets to ballet performances and other Houston theater district venues.
Exclusive partnerships with local businesses and eateries.
Wellness Programs: on-site gym and counseling services through employee assistance plan.