Assistant Manager, Retail Operations - Lebeau

Belron•Terrebonne, QC

4d•Onsite

About The Position

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential. We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered. As an Assistant Manager, you will play a key role in supporting daily operations while delivering an exceptional customer and employee experience. You will be the face of the Service Centre and set the tone for service excellence, team culture, and operational execution. You are the face of the brand, the leader of your team, and the driver of customer experience and sales performance—all while embodying our core values: engaged, collaborative, authentic, and caring. Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees. Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate. If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us! Belron Canada has 325 service centers, 2 distribution centers, 27 warehouses and more than 1,200 employees across the 10 provinces in Canada. We are operating several familiar household brands, including: Lebeau Vitres d'autos, Speedy Glass, Apple Auto Glass, DURO vitres d'autos, Vanfax and Belron Canada (the head office). Belron Canada is a member of Belron International, the world leader in vehicle glass repair, replacement and advanced driver assistance system (ADAS) front camera recalibration operating in 29 countries across 6 continents.

Requirements

Customer and people-focused leader, passionate about service excellence, coaching, and achieving results.
Values-driven professional who champions caring, collaboration, integrity, and accountability.
Experience in team management, performance management, and supervision of daily operations (minimum 1 year in a leadership role).
Demonstrated sales orientation, with a proven ability to drive revenue in dynamic, customer-focused environments.
Motivated by roles with high human interaction and the development of strong customer relationships.
Excellent communicator and motivator, capable of inspiring trust and team spirit.
Adaptable, solution-oriented, and comfortable in a constantly evolving environment.

Nice To Haves

Experience in retail, hospitality, telecommunications, mobility, or automotive services is a significant asset.

Responsibilities

Act as the face of the Service Centre by delivering exceptional customer experiences, focused on care and attention.
Coach and support the team to identify customer needs and apply a value-driven sales approach to achieve business objectives.
Build and maintain a customer-centric culture for both internal and external stakeholders.
Promote local marketing and community engagement initiatives to strengthen brand presence and awareness.
Develop a high-performing and accountable team through continuous coaching, clear expectations, and recognition.
Foster a collaborative and positive environment where employees are motivated and equipped to succeed.
Be a role model of our core values: collaboration, integrity, caring, and accountability in all interactions.
Collaborate with the Service Centre Manager on scheduling, workforce planning, and daily resource management to ensure operational consistency.
Ensure adherence to safety standards, operational processes, and customer experience standards.
Manage daily workflows, resolve issues, and handle escalations to ensure smooth operations.