Assistant Manager: Retail Operations
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Requirements
- High School Diploma or GED Equivalent; Business area training or education preferred
- 1-3 years of retail management experience; ski industry preferred.
- Ability to work in a fast-paced retail environment, multitask and manage multiple customers
- Ability to work a flexible schedule including nights, holidays, and weekends
- Must be able to communicate fluently in English
Responsibilities
- Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager
- Maintain daily store records for performance, sales metrics, inventory control and equipment rentals (if applicable)
- Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and loss prevention policies and procedures
- Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary
- Maintain up to date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition
- Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
- Other duties as assigned, including specialty areas like merchandising and rentals
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- Employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
