Assistant Manager, Receiving

The RealReal • Phoenix, AZ

4d • Onsite

About The Position

Oversee VIP and vendor consignments, partner with the luxury consignment office to manage fashion product being transferred to the warehouse, and provide coverage on the receiving floor. Assist with product questions and distribution to increase department productivity. Serve as the point of contact for customer returns, authentication, merchandising, copywriting, and the inbound loading dock. Assist operation coordinators and exception specialists with outstanding product issues and exceptions. Conduct weekly and monthly audits to ensure compliance with standard operating procedures. Uphold company brand and conditions standards, and enforce and maintain a positive team culture. Manage backlog and end-of-day reporting. Oversee all inquiries sent to AZ receiving support, ensuring timely responses with correct information. Oversee department product handlers and support staff.

Requirements

• Proven success with process implementation and facilitation with measurable KPIs
• Retaining and developing top talent
• Must have at least one year management experience in a related field
• Highly motivated, dependable and proactive
• Able to lead by example
• Great time management skills and ability to prioritize daily tasks
• Able to work independently but has the ability to manage a large group in a team environment
• Strong communication skills
• ‘Can-do’ attitude
• Solution minded and detail oriented
• Comfortable in high value and fast paced work environment
• Comfortable with Excel/Google Sheets

Responsibilities

• Oversee VIP and vendor consignments
• Partner with luxury consignment office to manage fashion product being transferred to the warehouse
• Provide coverage on receiving floor, assist with product questions and distribution to increase department’s productivity
• Point of contact for customer returns, authentication, merchandising, copywriting and inbound loading dock
• Assist operation coordinators and exception specialist with outstanding product issues and exceptions
• Conduct weekly and monthly audits to ensure standard operating procedures compliance
• Uphold company brand and conditions standards
• Enforce and maintain positive team culture
• Management of backlog and end of day reporting
• Oversee all inquiries sent to AZ receiving support, ensuring responses are timely with correct information
• Oversee department product handlers and support staff

Benefits

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• State of the art, climate-controlled warehouse facility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed