Assistant Manager Quality Standards and Innovation

Providence Healthcare • Vancouver, BC

1d • CA$39 - CA$56

About The Position

Working in close partnership with the Manager of Quality, Standards, and Innovation, the Assistant Manager leads the identification, analysis, and implementation of both short‑term and long‑term quality improvement initiatives for environmental services across all Providence Health Care (PHC) sites. The Assistant Manager builds and maintains strong customer and operational service relationships to ensure consistent, high‑quality performance aligned with established environmental service standards. They ensure that all environmental services procedures, protocols, and quality measures are implemented in accordance with organizational goals, policies, and regulatory requirements. The Assistant Manager also communicates effectively with staff and key partners to support the adoption of environmental services standards and practices, fostering alignment on resources, responsibilities, and service expectations across the organization.

Requirements

• Diploma in Environmental Management, Business Administration, or related field and five (5) to seven (7) years' related experience in a multi-site organization including experience with quality assurance programs and environmental services policy and procedures within healthcare settings, or an equivalent combination of education, training and experience.
• Experience with contract management, budget and cost/benefit analysis for health facility support service operations within a unionized environment
• Demonstrates knowledge with quality assurance programs and the ability to critically assess and implement policy, procedures and standards and influence change.
• Knowledge of operational and project management principles, methodologies.
• Ability to coordinate multiple projects to ensure successful completion including assisting in the preparation, monitoring and reporting of associated budgets.
• Ability to communicate effectively, both orally and in writing, including preparing reports and presentations
• Ability to work effectively, both independently and as part of a team.
• Ability to exercise sound judgment, critical thinking, effective decision-making skills
• Ability to organize, prioritize and balance work while respond to changing priorities and unforeseen circumstances.

Responsibilities

• Collaborates with Environmental Services and Quality leadership to plan, develop, implement, and evaluate short‑ and long‑term departmental goals aligned with PHC’s strategic direction.
• Ensures consistent application of PHC‑wide environmental services standards; develops, updates, and communicates best‑practice procedures that meet local, provincial, and national requirements.
• Establishes effective communication processes to promote visibility, understanding, and adoption of environmental services best practices among staff and stakeholders.
• Supports the design and delivery of core training programs; monitors staff participation; and coordinates access to required systems with internal departments and external vendors.
• Develops and implements audit processes to monitor compliance with standards and safety requirements, identifying gaps and supporting corrective actions.
• Collects, analyzes, and reports on environmental services quality, efficiency, and regulatory compliance using KPIs and service level data to guide improvements.
• Leads structured improvement initiatives, maintains strong relationships with internal/external partners, supports customer satisfaction goals, and contributes to budgeting, resource planning, and committee representation.

Benefits

• A competitive salary: The salary range for this position is $38.88-$55.89/hour
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree