Assistant Manager, Product

CHANEL•New York, NY

1d•$92,400 - $110,000•Onsite

About The Position

The Assistant Manager, Product Costume Jewelry & Other Accessories, is a brand ambassador and emerging product expert who plays a vital supporting role within the Product Orchestration pillar. Working closely with the Manager, Product, this role is responsible for the hands-on execution that keeps the category engine running — gathering data, maintaining product accuracy, supporting the buy process, and ensuring day-to-day product movement is managed with precision. This role is where product fluency is built. The Assistant Manager develops deep category knowledge through daily immersion and learning how boutique-level insights connect to Home Office Merchandising decisions. Within their category, the Assistant Manager helps ensure that the spirit of each collection is understood and felt — from the accuracy of the data that supports the buy, to the way product is organized in the boutique. The Assistant Manager contributes to Fashion Advisor visibility on product by ensuring the accuracy and availability of the information that powers real-time storytelling — from delivery updates and SKU status to reserve tracking and product details that help FAs advise clients with confidence. This role also reinforces the principle of One Boutique, One Story — helping the team embrace that each boutique's assortment is intentionally curated and that every product in the boutique has a purpose and a place in the collection narrative. In doing so, this role supports bringing product to the center of retail from the ground up. This role reports to the Manager, Product [insert category] and may be dedicated to a specific sub-category within the PM's broader category scope.

Requirements

Minimum 3 years of related experience
Ability to lift 15 lbs.
Walk and/or stand for extended periods of time on a regular basis
A flexible schedule with the ability to work late nights, weekends, and some holidays
Requires full-time in-store presence to ensure boutique image and operational standards are upheld and execute for business results
Deep passion and enthusiasm for product and style
Ability to thrive in a team environment and work collaboratively
Strong attention to detail and organizational skills
Comfort with data — ability to gather, organize, and present information clearly
Proficiency with reporting tools and dashboards
Understanding of, and passion for, client experience through a product lens
Excellent communication skills
Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
Curiosity and desire to learn and grow professionally within the world of CHANEL

Nice To Haves

Foreign language skills are preferred but not required

Responsibilities

Build and deepen category knowledge through daily engagement with product data, client feedback, floor observations, and reporting tools including the Fashion Merch Dashboard and product delivery dashboards
Support the Manager, Product with reporting and product search responsibilities — ensuring accuracy and timeliness
Contribute ideas and creative solutions that enhance the team's ways of working — bringing a fresh perspective to processes, tools, and collaboration based on daily immersion in the detail of the work
Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork
Maintain a minimum of 50% floor presence — observing client response, how Fashion Advisors storytell, and building the product fluency that is foundational to growth in this role
Execute day-to-day product movement within the assigned category under the PM's direction, ensuring full visibility with on-hand inventory
Manage product flow at the tactical level: review incoming deliveries and flag correctly with the Operations Excellence team, routing to the appropriate boutique location based on priority and the AD and PM's direction
Process product requests from other boutiques, including coordinating with the PM on decisions that balance boutique needs with sell-through strategy and client commitments
Support the client reserves lifecycle, assisting with VIC request documentation, Reserve Tool entry, and tracking reserve status with precision and rigor in coordination with the Client Development team
Maintain SKU-level tracking and accountability across the category. This includes monitoring product status, sell-through pacing, and movement to proactively flag actions needed (transfers, restocks, client outreach) to the PM
Gather and organize data that feeds the PM's category analyses: sell-through reports, sizing and segment performance data, client demand patterns, and missed sales tracking
Flag data anomalies, emerging patterns, or notable client feedback to the PM for interpretation and action
Consolidate buy review materials for the PM, including category performance summaries, client data pulls, historical sell-through comparisons, and reserve documentation
Support the PM in documenting collection feedback and client reserves in the buying tool
Assist with sizing data preparation for applicable categories — compiling the client and historical data the PM uses to size the buy once the assortment is finalized
Serve as secondary point of contact for the HO category buyer — maintaining continuity in the boutique-buyer collaboration
Observe and learn from the buy process — building understanding of how boutique insights translate into buy decisions and how the AD and PM partner with Merchandising
Support the PM, Fashion Ex, and VM teams in pre-launch activities
Enter and maintain client reserves in the Reserve Tool — ensuring all commitments are accurately captured, trackable, and up to date
Assist in communicating product updates to internal teams by leveraging self-service dashboards and system tools — ensuring delivery timelines, assortment changes, and category priorities are clearly shared
Support the PM with VM and Fashion Training & Styling peers by providing accurate product details and data to drive shifts in-season
Support all floor moves in the assigned category — working alongside peers to understand how to execute global image standards within the local inventory and client context
Execute day-to-day sell-through tracking at the category level with a sense of ownership and accountability — monitoring what's moving, what's stalling, and what's generating unexpected client interest
Track client reserve conversion — following up on pending and expired reserves and flagging conversion issues to the PM supporting the partnership with the Performance & Experience team
Review and action on product requests, keeping PM and AD informed and aligned
Observe product-client interactions on the floor — noting how clients respond, what questions arise, and how FAs are positioning the category, and sharing observations with the PM and Fashion Training & Styling peers to refine education and styling content in-season
Maintain real-time SKU visibility — ensuring the PM and AD always have current, accurate data to inform in-season decisions
Join the PM in sharing in-season performance insights with the HO category buyer

Benefits

Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume