Assistant Manager, Player Development
About The Position
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours Lead and grow our VIP team in a highly competitive market. As an Assistant Manager of Player Development, you will manage a team of VIP Hosts, drive revenue and metrics through strategic sales, and elevate the service we provide to new and existing customers. You’ll work closely with other internal teams to execute our vision at the highest level and deliver the best player experience.
Requirements
- Bachelor’s degree in a related field or relevant experience with at least 4 years of experience in Marketing and Sales, specifically as it relates to relationship building, retention, and growth.
- At least 1 year of experience managing a sales team through effective communication, coaching, and performance management.
- Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
- Demonstrated success in identifying and implementing strategies that improve operational efficiency and increase revenues while controlling expenses.
- Must be able to obtain and maintain required State Gaming Licenses.
Responsibilities
- Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.
- Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.
- Work closely with Analytics teams to monitor reinvestment programs including comps and other earned or reward incentives.
- Develop and implement sales training programs across the VIP team.
- Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
- Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.
Benefits
- bonus
- equity
- benefits as applicable
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What This Job Offers
Job Type
Full-time
Career Level
Manager
