Assistant Manager Patient Services - AZ - Multispecialty Clinic

Midwestern University•Glendale, AZ

1d•Onsite

About The Position

The Assistant Manager of Patient Services ensures high-quality, day-to-day patient care and exceptional customer service while supporting clinic operations and emergent needs. This role collaborates closely with the Medical Director and departmental staff to promote efficient patient care, optimize clinical and technical workflows, and drive continuous improvement. The Assistant Manager also serves as a liaison between providers, staff, and leadership, fostering effective communication and collaboration across the clinic. This position reports directly to the Medical Director of the Multispecialty Clinic.

Requirements

High school diploma or GED required.
Current LPN license, Medical Assistant (MA/CMA/RMA), or equivalent clinical credential required.
Must have 5–7 years of experience in front and/or back-office functions in a clinical care setting, including patient scheduling, registration, insurance processes, and/or direct clinical support such as rooming patients, assisting with procedures, medication administration (per scope), and care coordination.
Minimum of 2–4 years of direct patient care experience required.
Proficiency in medical terminology and electronic health records (EHR) required.
Excellent verbal and written communication skills with the ability to train and support clinical staff.
Computer proficiency in MS Office (Word, Excel, Outlook).

Nice To Haves

Supervisory or team lead experience preferred.
Proficiency in the EPIC electronic health records system is preferred.

Responsibilities

Demonstrates strong communication, organization, and decision-making skills to support efficient operations.
Works independently with minimal supervision while effectively prioritizing tasks and goals.
Maintains confidentiality and handles sensitive information appropriately.
Supports daily clinic operations to ensure efficient patient flow, high-quality care, and excellent customer service.
Maintains proficient status as a Superuser in EHR systems and clinical staff trainer.
Maintains proficiency in clinic procedures, medical terminology, and HIPAA regulations.
Coordinates activities across departments to maintain seamless clinic operations.
Serve as a liaison between the Medical Director, Manager of Patient Accounts, providers, and clinic staff.
Delegates tasks, monitors performance of clinical staff in EHR workflows, and provides guidance to support team effectiveness.
Communicates workflow updates, operational changes, and organizational initiatives.
Addresses and resolves patient and operational concerns promptly and professionally.
Supports the Manager of Patient Services to achieve compliance with state and federal regulations.
Participates in quality improvement initiatives and ensures adherence to clinic policies.
Assists in training staff on proper medical records handling and documentation procedures.
Performs a combination of direct patient care and administrative support, including front and back-office duties, scheduling, and patient care coordination, adapting responsibilities to meet departmental needs.
Greet/escort patients to exam room and escort exiting patients.
Sanitation of exams rooms in-between patients.
Under direct supervision: Record changes in patients’ medical history and update vital signs.
Preparing patients for examinations.
Assisting physician during examinations, (WWE, Physicals, Breast exams, Biopsy, Colposcopy).
Collect and prepare laboratory specimens, blood draws, electrocardiograms, administer injections, dispose of contaminated supplies.
May be assigned point of care testing e.g. A1c, Influenza, COVID, Strep per clinic procedures.
Completion of provider orders in the EMR
Call patients regarding test results.
Obtain test results (labs, X-rays, MRI, CT, hospital discharger records).
Ensure incoming phone messages/mail/faxes get to the appropriate physician.
Maintains adequate inventory of supplies and equipment
Ensures a clean, organized, and fully operational clinic environment
Monitors equipment and environment functionality and coordinates maintenance as needed
Performs other duties as assigned by the Medical Director
Supervises Federal Work Study students in the Multispecialty Clinic and other clinical staff as assigned.

Benefits

medical, dental, and vision insurance plans
life insurance
short/long term disability
pet insurance
flexible spending accounts including healthcare reimbursement and child/dependent care account
competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days
403(b) retirement plan
tuition reimbursement
child care subsidy reimbursement program
identity theft protection
employee assistance program
wellness facility on-site with a fully equipped fitness facility