ASSISTANT MANAGER - PATIENT ESCORT PROGRAM

Durham Exchange Club Industries Inc • Durham, NC

6d • $55,000 - $67,500 • Onsite

About The Position

Join Us in Serving Those Who Served! At Durham Exchange Club Industries (DECI), our mission is both simple and powerful: to open doors of opportunity for individuals with disabilities. We are committed to helping people with vocational disabilities discover their strengths, build self-worth, and achieve their full potential through meaningful work and competitive wages. Every day, we bring this mission to life by serving our nation’s veterans with dignity, compassion, and care. We’re seeking a dynamic, people-focused leader to oversee our Patient Escort Services program at the Durham VA Medical Center. This role is ideal for someone who thrives in a fast-paced, high-energy environment and is motivated by making a tangible difference every day. In this position, you’ll play a key role in ensuring veterans receive timely, respectful assistance throughout the medical center - while also supporting a diverse workforce, including individuals with disabilities, in achieving success and independence.

Requirements

• Bachelor’s degree
• 5+ years of supervisory or leadership experience
• Strong communication, organization, and decision-making skills
• Ability to manage competing priorities in a high-volume environment.
• Commitment to serving veterans and individuals with disabilities.
• Computer Skills: Good computer skills with Microsoft Word and familiarity with Microsoft Access needed
• Other Requirements: U.S. Citizen or U.S. work qualification

Nice To Haves

• Experience in healthcare, social services, logistics, or vocational rehabilitation
• Familiarity with performance metrics, compliance, or contract-based work

Responsibilities

• Lead a team of 35 staff, including escorts, dispatchers, and shift leads.
• Oversee daily operations, ensuring efficient patient transport and service delivery.
• Partner with VA staff and internal leadership to maintain strong working relationships.
• Coach, mentor, and support employees to meet both performance and personal development goals.
• Ensure contract compliance, quality standards, and customer satisfaction.
• Manage scheduling, reporting, and administrative responsibilities.
• Respond to real-time challenges and keep operations running smoothly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level