Assistant Manager - Optical

National Vision • McHenry, IL

3d

About The Position

America’s Best, part of National Vision, is seeking an Assistant Manager - Optical to help oversee the daily operations of a store and its eyeglass department. The role supports personnel management and inventory control while helping deliver an excellent customer experience. The position works with the General Manager, District Manager, and Corporate Office, and supervises Opticians and Contact Lens Sales associates (and, in some stores, the Receptionist). Sundays are days off because the company’s stores are closed.

Requirements

• Optical sales experience.
• Ability to lead, coach, and build relationships with associates.
• Sound understanding of store operations and standards for success.
• Strong oral and written communication skills for effective team management.
• Exceptional customer service skills.
• Strong organizational skills, including planning work and monitoring progress toward goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

• Supervisory experience is preferred.

Responsibilities

• Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
• Oversee and optimize the eyeglass department for efficiency and compliance with company policies and operational guidelines.
• Promote outstanding customer service and ensure associates provide it.
• Ensure quality standards are met; review remakes and enforce applicable policies.
• Communicate with the General Manager, District Manager, and Corporate Office, and provide store reports as required.
• Ensure promotions, advertising, and visual merchandising are in place, and that associates and doctors know about current promotions.
• Supervise and motivate Opticians and Contact Lens Sales associates, and in some locations the Receptionist, while ensuring timely completion of daily tasks.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining staff.
• Motivate associates to exceed performance standards.
• Follow applicable state requirements that may affect which individuals can perform particular duties and work practices.

Benefits

• Competitive pay and bonus opportunities.
• Health and dental insurance.
• 401(k) retirement savings plan.
• Flexible spending account.
• Generous paid time off and company holidays.
• Parental leave.
• Employee eyewear discount.
• Overtime pay when applicable.
• Training programs and access to educational courses.
• Professional growth, internal promotion, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed