Assistant Manager of Store Operations

Hy-Vee•Blue Springs, MO

1d•Onsite

About The Position

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role supervises and coordinates the activities of employees, ensuring that customer’s needs are met. The Assistant Manager is accountable and reports to the District Store Director and Store Manager, and all positions except those designated by the Store Director report to them. The role is responsible for maintaining a positive attitude, creating an atmosphere of friendliness and fun through flexibility and teamwork, and encouraging employees to greet and speak to customers. They provide prompt, efficient, and friendly customer service, learning customer names and assisting them with their shopping needs. The Assistant Manager is also responsible for upholding the Hy-Vee culture, overseeing training, handling employee issues, coordinating disciplinary procedures, and assisting management with pricing and sales strategies. They determine the placement of ad and promotional displays, ensure product quality and quantities, and maintain store standards for customer service, employee relations, and departmental profitability. Compliance with accounting procedures, building/ground maintenance, and sanitation are also key responsibilities. The role requires understanding and using store technology, assisting with labor scheduling, evaluating employee performance, and enforcing safety procedures. They direct merchandise ordering, coordinate employee compliance with policies, and assist with replenishing shelves and constructing displays. Problem-solving with employees regarding job duties and policies is essential, as is adhering to company policies and store guidelines. Secondary duties include determining employee motivational needs, recruiting and interviewing applicants, staying current with market trends, providing continuous education to employees, recommending merchandise allocation, pursuing retail educational opportunities, assisting in all store areas as needed, and working with department heads on various operational aspects. They also sell merchandise to employees, handle cash registers, and perform other related duties.

Requirements

Must be 18+
High School or equivalent experience.
One year or more of retail experience including performing the duties of an Assistant Manager.
Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.

Nice To Haves

Supervisory experience is implied by the responsibilities and reporting structure.

Responsibilities

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Responsible for perpetuating the fundamental values of the Hy-Vee culture.
Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
Assists management in determining specific pricing and blends.
Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
Ensures the store standards for customers service, employee relations, and overall departmental profitability are met.
Ensures compliance with store accounting procedures and reports potential problems.
Oversees building/ground maintenance and all store sanitation and cleanliness to ensure they meet with the store directors and company’s guidelines.
Uses and understands all hardware and software technology in the store.
Assists in forecasting and reviewing the store labor schedule with the store director’s guidelines.
Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.
Directs the ordering of merchandise in their respective areas.
Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
Assists with replenishing shelf product, designs and constructs displays.
Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and works expected number of hours.
Determines the motivational needs of employees and provides the appropriate environment.
Recruits and interviews job applicants to recommend or determine employment, and may be involved with the coordination of orientations.
Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
Pursues retail educational opportunities and continuing education whenever possible.
Assists in all areas of the store as needed.
Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals.
Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
Handles cash registers.
Performs other job-related duties and special projects as required.