Assistant Manager of Store Operations

Hy-Vee•Shakopee, MN

15h•Onsite

About The Position

The Assistant Manager of Store Operations plays a crucial role in supervising and coordinating employee activities to ensure customer needs are met. This position is responsible for upholding the Hy-Vee culture, which emphasizes honesty, integrity, friendliness, and caring for customers and employees. The role involves training employees, handling employee issues, coordinating disciplinary procedures, and assisting management with pricing and promotional strategies. Additionally, the Assistant Manager oversees store standards for customer service, employee relations, and departmental profitability, ensuring compliance with accounting procedures and maintaining store cleanliness and sanitation. They are also responsible for managing building/ground maintenance, utilizing store technology, assisting with labor scheduling, evaluating employee performance, and enforcing safety procedures. This role directs merchandise ordering, ensures compliance with policies and laws, and assists with merchandising and display construction. The Assistant Manager also confers with employees to solve problems, adheres to company policies, and reports to work as scheduled.

Requirements

Must be 18+.
High School or equivalent experience.
One year or more of retail experience including performing the duties of an Assistant Manager.
Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
Supervisory experience including instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
Assists with selecting new employees and acts on employee problems.
Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.

Nice To Haves

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).
Pursues retail educational opportunities and continuing education whenever possible.

Responsibilities

Supervises and coordinates the activities of employees.
Ensures that customer’s needs are met.
Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
Encourages employees to greet and speak to customers, providing prompt, courteous, and efficient service.
Answers the telephone promptly and provides friendly, helpful service.
Overses proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
Assists management in determining specific pricing and blends.
Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
Ensures the store standards for customers service, employee relations, and overall departmental profitability are met.
Ensures compliance with store accounting procedures and reports potential problems.
Oversess building/ground maintenance and all store sanitation and cleanliness.
Uses and understands all hardware and software technology in the store.
Assists in forecasting and reviewing the store labor schedule.
Evaluates employee performance to recommend personnel actions such as promotion, transfer, or dismissal.
Trains and enforces safety procedures to provide a safe and healthy work environment.
Works safely to prevent on-the-job injuries.
Directs the ordering of merchandise in their respective areas.
Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
Assists with replenishing shelf product, designs and constructs displays.
Confers with employees and assists in solving problems affecting job duties, productivity, and established policies and procedures.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and works expected number of hours.
Determines the motivational needs of employees and provides the appropriate environment.
Recruits and interviews job applicants to recommend or determine employment, and may be involved with the coordination of orientations.
Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
Pursues retail educational opportunities and continuing education whenever possible.
Assists in all areas of the store as needed.
Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals.
Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
Handles cash registers.
Performs other job-related duties and special projects as required.