Assistant Manager of Social Media and Community Connections

Chick-fil-A•Hamilton, OH

38d•Onsite

About The Position

The Assistant Coach of Social Media and Community Connections is a hybrid leadership role dedicated to operational excellence, social media engagement, and community impact. This leader supports both Chick-fil-A Bridgewater Falls and Chick-fil-A Fairfield by developing Team Members, representing our brand in the community, and creating engaging digital content that reflects Chick-fil-A's mission to Win Hearts Every Day.

Requirements

Excellent written and verbal communication skills
Creative thinker with strong organizational and time management abilities
Passion for people, brand storytelling, and community involvement
Willingness to work flexible hours including early mornings and occasional evenings
Demonstrates Chick-fil-A's Core Values of Hospitality, Stewardship, Excellence, and Service
3 scheduled 8-hour operational shifts per week
1 scheduled 5-hour operational shift per week
8-10 hours weekly for social media, administrative, and community engagement
1-year minimum commitment

Nice To Haves

Prior Chick-fil-A or leadership experience preferred

Responsibilities

Daily uphold procedures and restaurant policies; ensure proper execution in order taking, hospitality behaviors, speed, and accuracy while providing ongoing feedback to Team Members.
Protect the customer experience by ensuring packaging, food presentation, and quality meet or exceed Chick-fil-A standards.
Ensure the restaurant consistently meets cleanliness standards (BOH, Drive-Thru, Front Counter, Dining Room, Restrooms, etc.).
Train and/or support trainers in onboarding new Team Members during their first week(s) of employment.
Complete training logs and hold others accountable for completion.
Stay up to date and assist with training on all new product rollouts and procedural changes.
Continuously coach and develop existing Team Members to promote growth and excellence.
Support catering execution through leadership, planning, and alignment with service and presentation standards.
Conduct daily Safe Audits and ERQA's.
Manage and oversee catering orders.
Order trucks and produce as needed.
Assist with month-end inventory counting.
Assign and count cash pouches.
Set up and prepare both Face-to-Face and outdoor drive-thru lanes, including expo sauces.
Report or resolve drive-thru equipment and IT issues.
Oversee PPE needs to ensure OSHA weather compliance.
Handle guest refunds and resolve guest issues or complaints appropriately.
Assign and manage registers/drawers.
Answer phones and respond or delegate guest inquiries appropriately.
Take catering phone orders, enter them into POS, post for delivery drivers, and execute catering orders.
Order change funds and ensure accuracy in drawer counts.
Count drawers and complete opening/end-of-day money handling.
Create and manage content calendars for both Chick-fil-A Fairfield and Bridgewater Falls.
Develop and post engaging, brand-aligned content highlighting team culture, guest experience, and community initiatives.
Partner with leadership on digital campaigns, promotions, and recruitment posts.
Track guest engagement and feedback across social media platforms to inform strategy.
Collaborate with the Positivity Coordinator and leadership team on special projects and creative campaigns.
Represent Chick-fil-A at schools, festivals, and local events with excellence and professionalism.
Build partnerships and plan community involvement activities that promote care and goodwill.
Coordinate fundraising and donation initiatives with local organizations and non-profits.
Extend hospitality beyond the restaurant through team events, service projects, and community outreach.