Assistant Manager of Guest Care

The Escape Game • Brentwood, TN

1d

About The Position

The Assistant Manager of Guest Care will be a guest-obsessed leader who is in the field working with the team as much as they work on the team. By doing the work that our GECs do, they will be able to find ways we can improve and better coach others in that role. The Assistant Manager of Guest Care is expected to master our tools including Ring Central Text Expander, Xola, and Hubspot.

Requirements

• Light travel
• Minimum 40 hours per week. More may be required based on projects, priorities and task list.
• Some work on nights and weekends
• Xola, Hubspot, and Ring Central expertise
• Consistent cookie attitude
• TEG brand ambassador
• Natural “excellence” reflex
• Intense work ethic

Responsibilities

• Mastery of our tools
• Surprise and Delights
• Staffing and Scheduling
• On-Shift Leadership
• Coaching
• Improve Our Systems and Efficiencies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed