Assistant Manager of E-commerce

Hy-Vee•Mason City, IA

1d•Onsite

About The Position

The Assistant Manager of E-commerce at Hy-Vee oversees the full E-commerce operation across all departments, including Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces. This role ensures that every online order, whether picked up curbside or delivered, is fulfilled accurately, on time, and with the expected quality. It is ideal for individuals who thrive in a fast-paced environment, enjoy problem-solving, and can lead a team to manage multiple operational aspects smoothly.

Requirements

Deliver outstanding customer service and inspire your team to do the same.
Lead and develop a team across multiple departments in a fast-paced E-commerce environment.
Communicate clearly and professionally in writing and verbally with customers, employees, and vendors.
Identify problems and develop practical, effective solutions.
Work comfortably with computer systems including word processing, spreadsheet, email, and job-specific applications.
Handle confidential information, including sales data, pricing, and operational reports, with discretion.
High school diploma or equivalent preferred; proficiency with computers and the internet required.

Responsibilities

Deliver outstanding customer service by greeting customers warmly and going the extra mile to make every interaction a positive one.
Oversee planning, implementation, staffing, and tracking for order fulfillment and delivery across all E-commerce channels, including Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces.
Continually monitor incoming online orders to ensure prompt, accurate, and on-time fulfillment, requesting additional support from other areas of the store as needed.
Promote Perks+ memberships and E-commerce services to customers and team members.
Review orders for accuracy and assess out-of-stocks and cancellations.
Ensure customer care emails, survey complaints, and third-party complaints are handled appropriately and resolved in a timely manner.
Ensure all payments are properly tendered in the POS for both first-party and third-party orders.
Ensure products are available for online sale and submit local items for images and content as needed.
Coordinate all store deliveries through appropriate planning, scheduling, and resource management.
Manage labor standards and scheduling based on unit-based scheduling and projected order volume.
Maintain communication with the E-commerce Supervisor and other department supervisors.
For Aisles Online: ensure Red Line calls are handled, oversee product location policy, and manage audit processes for third-party shopped orders.
For Food Service and Fast and Fresh: ensure Red Line calls are handled, monitor menu availability and canceled orders, and verify the delivery tablet is operational each morning.
For Made to Order: manage and train users on the MTO system and monitor orders for accurate product procurement and on-time fulfillment.
For Third-Party Marketplaces: oversee TPM operations including DoorDash, Instacart, Grubhub, Uber, and Shipt, train checkout attendants, manage driver quality, and ensure tablets are operational each morning in all necessary departments.
Provide education to employees on new policies and procedures.
Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies.
Assist with other tasks and special projects as needed.