Assistant Manager of Dining Services (Healthcare)

Culinesse•Mechanicsburg, PA

10d•Onsite

About The Position

Culinesse, a forward-thinking dining service company, is seeking a hands-on, innovative Assistant Manager of Healthcare Dining Services with hospitality experience. The company focuses on elevating retirement community living through personalized resident and guest experiences, transparency, and nourishing the whole person. This role is for a leader who can set an example and has experience leading a dining services team, responsible for the efficient operation and management of the dining room, including resident seating, service, and meal satisfaction.

Requirements

High school degree or equivalent.
Two years’ experience in dining services management required.
Working knowledge of applicable federal, state and local regulations.
Ability to instruct, direct and lead dining room staff.
Must relate well to employees, residents and visitors.
Has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service.
Is proficient in computer skills and report management experience.
Ability to give full attention to what other people are saying, to actively look for ways to help people, and to be aware of others' reactions and understanding why they react as they do.
Knowledge of the principles and practices within the food profession is required; this includes experiential knowledge required for management of people and/or problems and excellent oral, reading and written communication skills.
Ability to adjust actions in relation to others' actions, to monitor or assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Must comply with any dress code requirements.
Must be able to work nights, weekends and some holidays.

Nice To Haves

Experience in Senior Living or Healthcare dining services preferred.

Responsibilities

Promote, work, and act in a manner consistent with the mission, vision, and values of location and Culinesse.
Deliver the professional greeting of all clients and visitors, to the highest standards while creating a positive, productive working environment.
Monitor, manage and review the catering and cleaning contracts.
Ensure the team leaders and dining management coordinate their staff to ensure the delivery of exceptional front of house services.
Implement dynamic operational working procedures, to support the delivery of service excellence.
Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required.
Implement safe working practices to ensure safety of building occupiers, staff, and visitors.
Design efficient continuous improvement training programs to achieve all objectives and maintain control on POS according to all procedures while always maintaining customer and resident satisfaction.
Design and implement an efficient promotional campaign for dining venues and provide training to all staff.
Assist to recruit and select appropriate employees for all dining venues and required training to maintain knowledge on all menu items.
Administer everyday operations of dining venues to ensure standards are being met.
May perform other duties and responsibilities as assigned.