Assistant Manager, New Patient Intake

Tennessee Oncology•Nashville, TN

1d•Onsite

About The Position

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. The Assistant Manager of New Patient Intake Team will support and manage the daily functions of the new patient intake process, including clinical and non-clinical teams. The Assistant Manager will ensure the team effectively interacts and communicates with patients, providers, referral sources, and care team members both internal and external to the organization.

Requirements

Strong organizational and communication skills are essential
Knowledge of medical terminology
Ability and willingness to work closely with others to create a positive working environment conducive to productivity and efficiency
Maintain discretion and confidentiality in communications
Knowledgeable in the implementation and evaluation of performance improvement projects
Proficient in applicable computer software programs
Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and other staff
Minimum of 1-2 years management experience
High School diploma or equivalent required
Customer service experience required
Experience with healthcare clinic policies and procedures required
Excellent management and leadership skills

Nice To Haves

Associate Degree or higher preferred
Management experience preferably in an outpatient medical practice or with Oncology/Hematology knowledge

Responsibilities

Responsible for supervising the New Patient Intake Team including day-to-day processes and procedures
Assists in developing policies, procedures, goals, and objectives
Tracks and reports team results to leadership
Provides support and training on existing or new workflows/initiatives
Fosters a team environment between staff in multiple territories
Interviews, trains, coaches, and develops assigned employees
Provides guidance and serves as a subject matter expert on all systems used by the teams (e.g. EMR, patient referral platform, patient management system)
Monitors performance, attendance, and productivity of assigned team members and provides regular feedback to team
Assesses team needs and recommends needed changes to manager and/or director
Assists with various projects as assigned
Responsible for dissemination of information to staff through regularly scheduled staff meetings
Assists with coverage and scheduling
Communicates professionally and courteously and remains personable and approachable
Addresses patient calls, messages, tasks, and emails in a timely manner
Available to discuss and respond to issues or concerns that may be presented by physicians, clinic team members, managers, or others
Monitors effectiveness of performance improvement projects/quality metrics
Performs or assists with hiring, orientation, supervising, counseling, evaluating, disciplining or terminating personnel using organizational guidelines and departmental goals and objectives
Maintains positive and effective working relationships with all departments