Assistant Manager, Mortgage Processing

OnPoint Credit Union•Portland, OR

About The Position

Reporting directly to the Manager of Mortgage Operations, the Assistant Manager of Mortgage Processing plays a key role in the overall daily functions of Mortgage Operations. This role involves managing day to day operations, supporting team performance, ensuring compliance with industry standards, and contributing to the continuous improvement of mortgage processes. The Assistant Manager will work closely with the Mortgage Operations Manager to drive process improvements, manage team development, and ensure the timely and accurate processing of mortgage loans from application through closing.

Requirements

Excellent leadership and team management abilities.
Strong knowledge of mortgage industry regulations, compliance, and loan origination processes.
Problem solving mindset with attention to detail and a focus on continuous improvement.
Excellent communication skills with the ability to lead, motivate, and collaborate across teams.
Familiarity with regulations such as RESPA, TILA and ECOA.
Adaptable and able to manage multiple priorities in a fast-paced environment.
Member centric focus with the aptitude to resolve issues efficiently.
Ability to identify operational inefficiencies and take proactive measures to improve workflow and processes.
Bachelor's degree in Business, Finance, or related field (preferred).
3+ years of experience in mortgage operations with at least 1 year in a supervisory or leadership capacity.
Proficient in mortgage software platforms and Microsoft Office Suite.
National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
Subject to the required registration process, which includes a criminal background and credit check.
Must maintain a satisfactory criminal and credit record to maintain NMLS registration.

Responsibilities

Assist in managing daily mortgage operations, including loan origination, processing, underwriting, closing and post-closing activities.
Ensure efficient and smooth workflow across departments by monitoring operational performance and addressing material gaps.
Provide coaching, training, and guidance to staff to ensure adherence to company policies and procedures.
Provide input on performance evaluations, setting individual and team goals, and maintaining a productive work environment.
Work with the Manager of Mortgage Operations to analyze existing processes and implement improvements that increase efficiency, reduce turnaround times, and improve member service.
Monitor loan pipelines to ensure that all loans progress smoothly addressing and resolving any delays or issues in a timely manner.
Support personal pipeline as needed.
Ensure all mortgage loans comply with regulatory requirements, investor guidelines, and internal policies.
Implement and enforce quality control measures to minimize errors and ensure the accuracy and completeness of loan documentation.
Assist in internal audits and compliance checks to identify areas of risk and operational improvements.
Act as a point of contact for internal and external clients, resolving any operational issues or challenges as needed.
Assist in preparation of regular reporting for operational performance, loan production, and team effectiveness.
Track key metrics to ensure the team meets departmental and organizational goals.
Monitor operational risk and help mitigate potential issues that may affect loan processing or member experience.
Work collaboratively with other departments to solve complex problems or discrepancies in the loan process.
Perform other duties as assigned by the Manager of Mortgage Operations.