Assistant Manager, Member Services - Kelowna Branch

Coast Capital Savings • Kelowna, BC

1d • CA$73,800 - CA$92,300 • Onsite

About The Position

As the Assistant Manager, Member Services, you’ll use your many skills to lead a team of Member Service Representatives in providing Coast Capital’s style of simple financial help to our customers. This is a diverse role in which change is the norm, and you will be expected to lead from the front, bringing business strategy to life and shifting the words on a page to an engaging call to action.

Requirements

• Proven success in a similar position leading front-line employees for a minimum of four years in a bank or credit union.
• Diploma or degree in Business Administration, Economics or in a related area.
• Investment Funds in Canada certificate.
• Strong ability in resolving member complaints with a smile.
• Passionate about coaching employees to success, growing and training individuals and rewarding and recognizing employees.
• Strong knowledge in all relevant technology banking systems.

Responsibilities

• Work with the Manager, Member Services, to seamlessly coordinate the needs of the branch and achieve the team’s goals.
• Exceeding your customer’s expectations with their banking needs.
• Coach your team of Member Service Representatives in developing their sales skills, building effective relationships and embracing our purpose, mission, values, brand and business practices.
• Celebrate your team’s successes; whether it be achieving a sales target or helping a team member grow their career within Coast Capital.
• Exemplify our “How can we help you?” brand while achieving sales, growth and profitability across each area of our business.
• Using your bean-counting skills to ensure efficient cash management and to oversee all security related matters in keeping with Coast Capital’s standards.
• Create a high-performing team by selecting, engaging, developing and retaining star performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree