Assistant Manager – Member Experience
About The Position
We are looking for an Assistant Manager – Member Experience to work at a high profile company’s fitness center located in downtown Manhattan, New York. This role involves leading daily operations of the Member Services team, ensuring high standards of professionalism and service, and fostering a welcoming environment. The Assistant Manager will also assist with overall facility operations, marketing and communications, and manage the check-in and membership system. Regular updates to the General Manager on budget, staffing, and operational priorities are expected, along with participation in management team meetings.
Requirements
- Bachelor’s degree
- Minimum three years of experience in a fitness center that has close interactions with members and guests.
- Current CPR/AED and First Aid certification.
- Must be knowledgeable about the industry with the customer skills to network, engage, and interact with all clients, guests, and participants.
- Ability to effectively engage participants as a public speaker.
- Competent with Microsoft Suite (Word, Excel, Power Point, Outlook).
Responsibilities
- Lead daily operations of the Member Services team, including scheduling, supervision, training, and workflow coordination.
- Ensure high standards of professionalism, service, and appearance aligned with Workplace Well being and client expectations.
- Assist with overall facility operations to ensure smooth, member ready daily execution.
- Foster a welcoming, inclusive, and high energy environment aligned with Workplace Well being and client values.
- Promote open communication, collaboration, accountability, and continuous improvement across the team.
- Maintain visible, approachable leadership with active engagement on the floor and at the desk.
- Assistant the General Manager with marketing and communications, including schedules, promotions, signage, and digital content.
- Manage and maintain the check in and membership management system, ensuring accurate and consistency.
- Provide regular updates to the General Manager on budget performance, staffing needs, and operational priorities, and participate in weekly staff and management team meetings.
Benefits
- Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
- Dental and Vision coverage plans
- 401(k) Retirement & Savings Plan
- Life Insurance (team member, spouse and dependents)
- Short and Long Term Disability Plans
- Accident & Critical Illness Insurance
- Transportation and Parking Plans
- Paid parental leave
- Paid time off
- Wellness rewards program
- Free memberships to various fitness facilities and wellness subscriptions
- 24/7 health and wellness support through the Employee Assistance program
- Entertainment and consumer discounts
- Inclusion and Belonging Council
- Free professional development courses through internal learning management systems
- Discounted certifications through industry leading agencies
- Free CPR/AED certifications
- Free continuing education courses and credits
- Employee Referral Reward program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
