Assistant Manager Line Service

Jet Aviation•Teterboro, NJ

7d•$72,800 - $83,200•Onsite

About The Position

Responsible for coordinating the daily activities of the line service department, including personnel such as line service supervisors, leads, and line service technicians. Ensures friendly and efficient service to customers and adherence to all customer service operating procedures. This position is responsible for the overall direction, coordination, and evaluation of this unit.

Requirements

High school diploma or GED
At least 7 years of Line & Ramp experience
At least 3 years of experience in a supervisory role
Must have a valid state driver license
Certificate form NATA Line Service training program
Must be able to pass an FAA required 10-year background check

Nice To Haves

Poised, diplomatic and service-oriented
Excellent oral and written communication skills
Ability to read, analyze and interpret general business periodicals, professional journals or governmental regulations
Ability to write reports, business correspondence and procedure manuals
Ability to present information and respond to questions from groups of managers, clients, customers and the public
Ability to identify, analyze and solve issues at early stages
Proven troubleshooting and leadership skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
Demonstration of and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Responsibilities

Supervises and maintains adherence to the Standards of Excellence for courteous customer service, grooming and dress code.
Supervises and manages on a daily basis the line service supervisors, leads, and line service technicians.
Enhances and reinforces training programs to ensure a high and continuing level of customer service and safety is maintained by the department.
Establishes schedules and assign individual duties to the supervisors, leads, senior personnel and related positions.
In partnership with the human resources department, interviews applicants for all open positions within the department.
In partnership with the human resources department, takes an active role in the hiring, dismissal, discipline, training, retraining, evaluation process, and counseling of employees.
Prepares the necessary materials used in evaluating and assessing the performance of all personnel within the department.
Reviews the daily fuel activity reports to ensure all fuel sales are being delivered and recorded properly.
Responsible for the daily review of payroll and the approval of time worked for all line service employees.
Communicates changes or additions to Company or departmental policies to the staff.
Motivates and encourage the supervisors, leads and all employees within the department to provide the highest service levels.
Has the ability to perform all duties of the personnel working under the assigned departments during critical times including but not limited to towing, wing-walking, deicing, RCC, etc.
Assumes additional responsibilities in the absence of the Sr. Manager of Line Service and delegate responsibilities to qualified personnel, as required.
Responsible for the performance of all the employees within the assigned departments according to their job descriptions.
Interacts with tenants, vendors, and all other customers to ensure quality service.
Responsible for the safe and efficient operation of all ground equipment.
Responsible for compliance with all airport rules and regulations, including but not limited to OSHA and EPA.
Performs other responsibilities as needed or required.
Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.

Benefits

Overtime paid over 40 hours in one week
Holiday pay
Paid time off
401(k) benefits $1 for $1 match up to 6%
General Dynamics Employee Discounts
Multiple Medical, Dental & Vision insurance options for employee only or employee + additional family members
Paid sick time
Employee Assistance Program
Wellness Programs
Health Awards
Annual Merit Increase opportunity
Annual bonus potential up to 5%
Tuition Reimbursement for approved CE pursuits
Health savings accounts
Flexible spending accounts
Short-term and long-term disability
Life insurance