Assistant Manager: Lift Experience- Hourly

Vail Resorts • Leavenworth, WA

12d • $25 - $32 • Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Requirements

• High School Diploma or GED
• Minimum of 1 year previous Lift Operations or Lift Maintenance experience
• Minimum of 2 years supervisory experience on a crew with 10 or more direct reports
• Valid Driver’s License
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook & PowerPoint
• Speak, read and write in fluent English
• Previous guest service experience.
• Flexible schedule, weekends and holidays required especially during peak times.
• Strong guest service skills, attention to detail, professionalism and timeliness.
• Ability to lift up to 50 pounds
• Ability to operate snowmobile, snow blower, truck, ATV, Rhino

Nice To Haves

• Ability to ski or snowboard at a minimum level 6.

Responsibilities

• Scheduling and monitoring daily operations of all lifts. This includes time & labor compliance, proper clocking & signing-in/out procedures are followed and ensuring proper staffing levels are being met.
• Represent the Lift Operations Department at the Management level by active participation in all relevant meetings. Conduct self in a manner that sets an example for Lift Employees and other company employees in all professional and moral responsibilities while at work.
• Promote guest service standards compliance and operational efficiency as well as model positive guest service at all times.
• Demonstrate exemplary attendance, punctuality, behavior and grooming/appearance standards.
• Continuously train, coach and mentor returning and new staff. Motivate, reward and encourage all employees.
• Be responsible for timely completion of training and development documentation, attend required management skills classes and be contributing and accountable members of our management team.
• Provide performance feedback to supervised team, as well as build and deliver written performance reviews. This includes employee goal setting and recognition of staff.
• Assist with the development of department strategic plans, coordinating opening and closing procedures and all daily operating tasks of the crew.
• Understand Company Policies and Procedures. Implement and maintain these ensuring the best interests of the company as a whole are upheld. Counsel and discipline employees up to and including termination for violations of these policies.
• Understand and implement all requirements of ANSI and OSHA regulations.
• Supervise technical training for staff as well as assist in facilitation of department training sessions as needed.
• Provide leadership development education for Leads, as well as developing Operators interested in becoming Leads.
• Promote neat, clean and organized work stations.
• During summer employment, assist or lead daily supervision of summer lift operations. Supervise and/or assist with on-mountain projects as needed.
• Assist in preparation and effective implementation of departmental budgets for labor and expenses.
• Other duties as assigned.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED