Assistant Manager, Investment Services
About The Position
Supports the daily operations and functions of Navy Federal Investment Services (NFIS), driving productivity, member experience, and revenue outcomes by reinforcing performance standards, regulatory compliance, and operational consistency. Provides coaching and oversight to the team and supports business initiatives through cross-functional partnership. Uses data insights and frontline perspective to improve performance and support execution of NFIS priorities. The position supports day-to-day Investment Services operations, performs delegated supervisory and Office of Supervisory Jurisdiction (OSJ) duties, coaches team members, monitors performance, assists with escalated issues, and supports strategic initiatives and business partnerships. The role also reinforces regulatory requirements and risk controls and promotes operational efficiency and continuous improvement.
Requirements
- Bachelor’s degree in Finance, Business, or a related field, or an equivalent combination of education and experience.
- 5+ years of experience in financial services, investment management, or a related field.
- Experience supporting advisor performance, including coaching and production-based metrics.
- Working knowledge of investment products, financial planning concepts, and regulatory requirements.
- Demonstrated ability to analyze performance data and provide insights.
- Effective communication and collaboration skills.
- Ability to operate in a regulated environment with sound judgment.
- Relevant licenses: FINRA Series 7, Series 66, or a combination of Series 63 and 65, and Life & Health.
- FINRA Series 24 license, or ability to obtain it within 120 days of the start date.
Nice To Haves
- Professional designations such as CFP, ChFC, or CLU.
Responsibilities
- Support day-to-day operations across Investment Services, coordinating workflows and ensuring alignment to production, service, and quality standards.
- Perform delegated supervisory and OSJ (Office of Supervisory Jurisdiction) functions, including review and approval of accounts and transactions in compliance with regulatory and internal requirements.
- Coach and guide the team on business plans, production goals, and performance expectations.
- Monitor and evaluate performance metrics, including revenue, productivity, and service quality; analyze trends and recommend improvements.
- Support resolution of escalated member and advisor issues to ensure consistent service delivery and member satisfaction.
- Conduct quality reviews of advisor interactions; provide feedback and support development and performance improvement.
- Partner with NFCU business units and internal stakeholders to promote NFIS products and services, strengthen referral channels, and expand market presence through presentations, partnerships, and community engagement.
- Support execution of strategic initiatives by translating priorities into actionable frontline activities.
- Reinforce adherence to regulatory requirements and risk controls.
- Maintain current knowledge of evolving systems, tools, and technology to improve operational efficiency, scalability, and continuous improvement efforts.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
