Assistant Manager in Training

Mike's Carwash•Beavercreek, OH

1d•Onsite

About The Position

The Assistant Manager in Training works with the General Manager to lead and develop the Associates and Shift Managers at their location while providing an outstanding experience for all customers. Assistant Managers are expected to inspire their teams to ensure we execute the Mike’s Purpose and deliver on our Team Member Promise while maximizing profitability. The Assistant Manager will be capable of running the location in the absence of the General Manager. This role offers a starting pay of $22/hr, plus incentives, and is part of a structured management training program. The company is recognized as a 'Best and Brightest Companies to Work for in the Nation' winner for 2024 and 2025, and a 2023 APEX Training Award Winner, highlighting their commitment to employee development and satisfaction.

Requirements

Two years of retail/service industry management experience or equivalent leadership experience is required.
Ability to deal with practical problems and implement appropriate solutions.
Ability to score an 80% on our Money Handling Skills Assessment without use of a calculator.
Ability to read product manuals and reports, workplace rules and procedures, using understandable English.
Speak with poise and confidence and/or effectively deal with customers.

Responsibilities

Execute the Mike’s Purpose and deliver on our Team Member Promise, acting as a role model for associates’ behavior and performance.
Ensure customer satisfaction by maintaining acceptable wash quality, staffing, and professionally handling customer complaints and damages.
Oversee operations management to ensure the location operates according to Mike’s Carwash standards and guidelines, assisting the General Manager in accomplishing location goals.
Manage detergent costs and inventory, and manage staffing through hiring needs surveys, scheduling, and timecards.
Serve as backup to the General Manager in hiring new team members, completing location orientation and training checklists.
Facilitate ongoing development of the team through one-on-one meetings, performance check-ins, appraisals, OPEX SOCs, manager certifications, and the discipline process.
Participate in termination proceedings and ensure all open Manager checklists are completed by their scheduled end date.
Assist the General Manager in the maintenance and repairs at the location, completing OPEX checklists and using the fix-it-book for repairs.
Maintain the cleanliness of all areas of the carwash.
Participate in a structured management training program and pursue any skill or knowledge not yet mastered.
Comply with all company policies and procedures.
Complete all other duties as assigned.