Assistant Manager I

Stratum • Hermiston, OR

7d • Onsite

About The Position

Stratum is hiring an organized, service-focused Assistant Manager I to support the daily operations of The Hub Hermiston Apartments. The role works closely with the Property Manager on leasing activities, resident relations, rent collection, property administration, and community operations. The Hub is under construction and is expected to open in early December. Depending on the start date, the Assistant Manager may initially work from the Westgate physical office while The Hub office is being completed.

The position combines office work with regular activity throughout the property. The schedule is full-time, Tuesday through Saturday, 9:00 AM to 6:00 PM, with a 60-minute unpaid lunch. The role may involve responding to after-hours emergencies and participating in an on-call rotation, including evenings, weekends, and holidays. Occasional business travel to other properties or work-related errands may be required. Employment is contingent upon successful completion of a background check. Stratum participates in E-Verify and is an Equal Opportunity Employer.

Requirements

• High school diploma or equivalent.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities, maintain accurate records, and handle confidential information.
• Basic math skills for rent collection, reporting, and administrative tasks.
• Intermediate computer skills, including Microsoft Office 365.
• Ability to work independently while collaborating with the property team.
• Ability to communicate effectively, exercise sound judgment, and maintain professionalism when addressing resident concerns and unexpected situations.
• Current and valid driver's license, reliable transportation, proof of auto insurance, and an acceptable driving record.

Nice To Haves

• At least six months of property management experience.
• Previous customer service experience.
• Familiarity with landlord-tenant requirements and Fair Housing laws.

Responsibilities

• Provide professional and timely assistance to residents, prospective residents, and vendors.
• Conduct apartment and community tours, follow up with prospective residents, and support leasing activities.
• Process rental applications and prepare lease agreements, resident files, move-in packets, renewals, and move-in and move-out documentation.
• Help organize resident activities and support positive resident relationships.
• Assist with responding to after-hours emergencies and participate in the on-call rotation as required, including evenings, weekends, and holidays.
• Collect and accurately record rental payments.
• Monitor outstanding rental balances, follow up on delinquent accounts, and prepare required notices in accordance with company procedures.
• Maintain accurate resident records, reports, and property documentation.
• Coordinate with maintenance staff and vendors to address work orders and property needs.
• Conduct property inspections and help maintain a clean, welcoming community.
• Support the Property Manager with daily operations and provide leasing coverage when needed.
• Assist with other communities and work-related errands as assigned.

Benefits

• Medical, dental, and vision insurance
• Life and AD&D insurance
• Voluntary supplemental insurance options
• Pet insurance
• Dependent Care Flexible Spending Account (FSA)
• 401(k) with a 100% company match up to 4%
• Employee Assistance Program available on day one for employees and immediate family members
• Vacation and sick time accrual
• Paid holidays, including your birthday
• Cell phone stipend
• Performance-based bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED