Assistant Manager Hotel Operations- Full Time (Harrah's Atlantic City)

Caesars Entertainment•Atlantic City, NJ

21d•Onsite

About The Position

Responsible for the Front Office and Front Services areas of the Hotel for Harrah’s Atlantic City. This is a diverse, fast-paced, deadline-driven role requiring multi-project coordination, prioritizing, and flexing to accommodate last-minute requests and changes.

Requirements

Strong interpersonal and communications skills required.
Superior leadership and customer relations skills.
Outstanding customer service, organizational and communication skills; professional appearance.
Knowledge of resort hotel policies and procedures.
2-3 years supervisory experience required.
Must possess a valid New Jersey driver's license.
NJ CER LICENSE REQUIRED

Nice To Haves

Knowledge of casino/hotel industry preferred.
Bachelor’s degree preferred.
Experience in the management of a large staff in a 24-hour operating environment helpful.
LMS experience preferred.

Responsibilities

Assists in the development of strategies and operation plans that will heighten the guest experience and improve operating effectiveness.
Assists in the formulation of the operating and capital plan for the Front Desk and Front Services area.
Assists in the development of and coordinates the implementation of periodic service plans for the department.
Assists in the recruiting, interviewing and hiring of new employees.
Approves proper scheduling of personnel on all shifts.
Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
Develops highly skilled successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
Develops strong working relationships with Hotel division managers and supervisors to ensure unity and a consistent direction.
Develops departmental training programs with an emphasis on customer service and supervisory leadership.
Ensures adherence to departmental/company policies and procedures and compliance with any applicable regulatory agencies.
Immediately address service breakdowns and follows up to ensure guest satisfaction.
Monitors the efficiency and effectiveness of the department, making recommendation for change as appropriate.
Makes and implements cost effective recommendations for streamlining operation process for the purpose of building employee engagement and exceeding customer expectations.
Maintains knowledge of hotel, community and special events in order to provide guests with needed information.