Assistant Manager - Health Homes

Columbia River Mental Health Services•Vancouver, WA

7d•$35 - $37•Hybrid

About The Position

Columbia River Mental Health Services (CRMHS) is a growing not-for-profit provider of comprehensive behavioral health and recovery services in SW Washington, with a history dating back to 1942 and 200 employees. Our mission is to transform the lives of children, adults, and families through these services. This position focuses on Care Coordination for individuals with chronic health and/or behavioral health conditions, aiming to increase health plan compliance, improve health outcomes, and reduce hospitalizations. The Assistant Manager will maintain relationships with referring agencies and providers of ancillary services, attend meetings, and conduct presentations to community groups. The role involves supervision of care coordination staff, managing referrals, monitoring project goals, collecting data, participating in audits, and ensuring service delivery meets program guidelines. The Assistant Manager may carry a small caseload and provide temporary coverage, and will be involved in community outreach and marketing activities.

Requirements

Bachelor’s degree specializing in Social Work (required).
Approximately 3+ years of experience in the social service field with mental illness, medically fragile and/or chemical dependency.
At least 1+ years of experience in a supervisory or lead role in a social service field is required.
Good communication and interpersonal skills.
Strong knowledge of the Health Homes population & mental illness.
Customer service skills.
Ability to maintain and build therapeutic relationships.
Assessment skills.
Multi-tasking ability.
Ability to make independent decisions.
Problem solving skills.
Computer literate.
Good time management skills.
Flexible and open to change.
Ability to operate a computer, keyboard, and phone for extended periods.
Ability to drive or arrange reliable transportation to community-based appointments throughout Clark County and surrounding areas.

Responsibilities

Maintain on-going relationships with other community agencies that would refer to CRMHS for Care Coordination services or would provide ancillary services to CRMHS clients.
Attend individual and team meetings.
Conduct presentations to community groups including contract and governmental organizations as well as non-profit and health care clinics.
Participate in reviewing resumes and conducting interviews.
Provide training, coaching, and feedback to the team.
Work with the Lead CC when onboarding new staff.
Provide Program Director and Program Lead with regular updates related to training and coaching.
Supervise care coordination staff.
Conduct staff evaluations.
Facilitate weekly/monthly team meetings.
Actively manage referrals from Leads.
Conduct weekly/monthly monitoring of project goals and outcomes.
Collect data for reporting and billing.
Participate in Tea Monitor and/or other State Audits as point person with Leads.
Conduct internal chart audits.
Attend Lead Administrative Meetings, Tier Meetings, and disseminate information in regards to feedback and program changes.
Work collectively with the Health Homes Leads to ensure that service delivery is top-notch.
Provide back up coverage to the Program Lead.
Perform MOC duties weekly as assigned.
Work closely with contracted Health Homes and Health Plans to ensure community based services and overall Health Homes Care Coordination is being delivered professionally and meets program guidelines.
Strive to carry a maximum caseload of 5-7 members, but may be a point of contact and screening for new enrollees and may provide temporary caseload coverage when another Care Coordinator is unavailable.
Engage in community outreach activities, including marketing and managing coordination of care.
Create materials and presentations to individuals and groups regarding services available.