Assistant Manager-Front End
About The Position
The Front-End Manager will supervise all front-end staff and perform administrative tasks assigned by the store manager. This role involves overseeing the daily workflow of front-end staff, scheduling to ensure efficient customer service, and leading the store in corporate-assigned programs and policies. The manager will also partner with Store Management for employee discipline and termination recommendations. Key duties include ensuring positive customer experiences, resolving issues, assisting with administrative tasks, training staff, managing front-end ordering, stocking, and merchandising, and maintaining the cleanliness and safety of the front-end, bathrooms, and parking lot. The role also requires ensuring all front-end supplies and ice are stocked.
Requirements
- Exceptional customer service and managerial skills.
- Excellent verbal and written communication skills.
- Excellent organizational and time-management skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- High School Diploma or Equivalent.
- At least one year of experience in a retail environment, preferably in customer service, with increasing levels of responsibility.
- Must be able to lift up to 50 pounds at times.
- Must be able to traverse and access all areas of the supermarket.
Responsibilities
- Oversee the daily workflow of the front-end staff.
- Schedules staff to ensure efficient customer service.
- Lead the store in all corporate assigned programs and policies.
- Recommends discipline and termination of employees by partnering with their Store Management as needed and in accordance with policy.
- Ensures consistent, efficient, pleasant customer experiences; resolves any customer service issues, complaints, or requests.
- Assist the store manager with the weekly workbook and other paperwork as assigned.
- Continually trains and supports front-end staff and cash office procedures.
- Responsible for all front-end ordering, stocking and merchandising.
- Maintain safety, cleanliness, and attractiveness of the front-end, bathrooms and parking lot.
- Ensures all front-end supplies and Ice are full.
- Performs other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
