Chevrolet Assistant Manager, Field Performance

GM • Warren, MI

3d • Hybrid

About The Position

The Chevrolet Assistant Manager, Field Performance is a 7th level individual contributor role responsible for improving Chevrolet sales performance and customer outcomes through dealer performance program strategy, sales effectiveness initiatives, and practical application of AI-enabled process improvements. This role will report to the Chevrolet Sales Effectiveness and Customer Experience Manager. This position applies deep professional knowledge, independent judgment, and broad cross-functional collaboration to identify opportunities, improve processes, and deliver measurable business results across Chevrolet Sales Operations, field teams, and dealer-facing workstreams. The role is intended to align with GM’s Level 7 expectations for a fully qualified, experienced professional who operates with minimal guidance, exercises discretion on significant matters, and has meaningful operational impact across the function. The role sits within the Chevrolet Sales Effectiveness and Customer Experience organization, where adjacent Assistant Manager roles already exist across customer experience and sales effectiveness. The scope of this new role combines those priorities with AI strategy focused on practical efficiencies in sales processes and customer experience execution rather than enterprise-level product ownership or broader 8th level organizational leadership.

Requirements

• Bachelor’s degree or 4+ years of experience in the automotive industry in lieu of a degree.
• 4+ years in sales or sales operations.
• Significant experience in retail sales operations, dealer performance, data analytics, or business operations.
• Proven ability to coordinate cross-functional planning and execution across multiple stakeholders and operating groups.
• Demonstrated strategic thinking and ability to convert business context and data into actionable plans.
• Strong analytical, problem-solving, and project management skills.
• Strong communication, influence, and presentation skills with the ability to work effectively across functions and levels.
• Demonstrated ability to look forward into a future that incorporates AI into retail operations and strategies.

Nice To Haves

• Experience in Chevrolet or GM retail operations, sales operations, or dealer performance.
• Experience working with digital retail platforms, systems integrations, or dealer-facing retail processes.
• Experience partnering with field teams, brand teams, and cross-functional stakeholders to execute business strategy.

Responsibilities

• Develop and support initiatives that improve Chevrolet sales performance through contests and recognition programs
• Partner with field teams and cross-functional stakeholders to strengthen sales effectiveness execution and elevate consistency across the dealer network
• Identify, evaluate, and implement AI-enabled opportunities that improve efficiency, reduce manual effort, and increase speed and accuracy in sales operations and customer experience workflows
• Partner with digital, analytics, operations, and business teams to test and scale practical AI use cases that support Chevrolet priorities
• Build business cases, define pilot success measures, and monitor outcomes to ensure AI initiatives deliver measurable value
• Help translate emerging AI capabilities into realistic, business-friendly applications for field and headquarters teams
• Translate business priorities into actionable workplans, implementation steps, and measurable deliverables
• Coordinate across sales operations, dealer performance, field teams, analytics, and digital partners to ensure initiatives are aligned and executed effectively
• Track initiative performance and recommend refinements to improve adoption, effectiveness, and customer impact
• Prepare executive-ready materials, updates, and recommendations for leadership reviews and routine business meetings
• Communicate clearly across functions and levels to build understanding, alignment, and momentum
• Help teams adopt new AI tools, processes, and ways of working by providing structure, clarity, and follow-through

Benefits

• Relocation benefits are available for candidates who qualify under company policy.
• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level