Assistant Manager Family Care Coordinator Program-Vascular

LifeLink Foundation • Norcross, GA

1d • Onsite

About The Position

LifeLink Foundation is a nonprofit organization dedicated to saving lives through organ and tissue donation. Founded over four decades ago, it has grown into a vision-driven organization with over 700 professionals serving various regions including west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands. LifeLink's mission is to honor donors and save lives, while their vision is to maximize the gift of life and provide hope to donor families and transplant patients. The organization is guided by core values of Compassion, Excellence, Legacy, People, and Quality.

Requirements

• BSN, RN or PA or equivalent.
• Four years’ experience as a Family Care Coordinator, other OPO experience, experience in critical care nursing or other positions with similar responsibilities.
• Strong organizational, problem analysis and decision-making skills.
• Demonstrated ability to motivate peers and achieve cooperation.
• Able to work a minimum of 40 hours per week and participate in 24-hour call.
• Required to work for extended periods of time with few breaks.
• Must maintain a valid driver license and have reliable personal automobile to be used with company reimbursement using IRS guidelines.
• Must be able to travel within the service area by ground or air.
• Lift up to 50 pounds and transfer short distances.

Nice To Haves

• Previous supervisory experience preferred.
• ABTC certification preferred.

Responsibilities

• Provide daily oversight, mentoring, education, and evaluation of Family Care Coordinators and other assigned staff.
• Coordinate the orientation of new Family Care and Transplant Coordinators.
• Mentor new coordinator staff through one-on-one interactions and meetings.
• Coordinate opportunities for authorization or donor designation to maximize organ recovery and transplantation.
• Maintain clinical skills and function as a Family Care Coordinator.
• Maintain open communication with the Manager of Family Care Program, Administrator on Call, and OPO Director(s).
• Assist with the development, implementation, and monitoring of policies, procedures, strategies, and action plans related to authorization, disclosure, medical social history risk assessment, QAPI, and other family interactions.
• Guide assigned staff toward LifeLink’s mission and goals, including selection, training, development, scheduling, coaching, counseling, appraisal, and recommending promotional/disciplinary status.
• Direct work planning, approve call schedules, vacation requests, and expense reports.
• Participate in hiring by screening resumes and conducting interviews.
• Serve as a mentor to new staff by coordinating and participating in orientation and regular meetings.
• Monitor the need for the Peer Assist Program and offer assistance with challenging end-of-life conversations or objections to donor designation.
• Participate in mid-year and annual performance appraisals of assigned staff.
• Perform all responsibilities of a Family Care Coordinator and participate in the call schedule.
• Serve as a resource and mentor to newer coordinators regarding medical and legal principles of potential donor evaluation, authorization/disclosure of First Person Authorization, and management.
• Serve as a backup to the Manager of Family Care Program.
• Participate in the development, implementation, and training on policies and procedures relating to donor identification, authorization, disclosure, and management.
• Supervise, evaluate, and assist in the development of Core Competencies for the department and oversee their implementation.
• Collaborate with Director and Manager of QA/PI, Manager of Family Care Program, and OPO Director(s) to design and implement projects to measure performance and improve methods.
• Assist with on-site competency evaluation to increase and maintain expertise of Family Care Coordinators.
• Maintain confidentiality of LifeLink business.
• Create a positive learning environment for coworkers through effective communication and strong leadership skills.
• Facilitate the OPO QAPI process through active participation in the Process/Performance Improvement Committee initiatives.
• Perform other related job duties as required and assigned.

Benefits

• COMPANY PAID Medical, Dental, Disability & Life Insurance
• Generous COMPANY PAID Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Growth opportunities in a mission-driven, high-impact nonprofit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level