Assistant Manager, Facilities Management, Marlborough, MA, Onsite 5 days a week

Digital Federal Credit Union•Marlborough, MA

1d•$83,000 - $99,500•Onsite

About The Position

This role supports the coordination and day-to-day execution of facilities operations, ensuring services are delivered consistently, safely, and in alignment with organizational standards. This role partners with leadership to maintain efficient operations, resolve issues, and support teams, vendors, and stakeholders across the organization.

Requirements

Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree)
3 - 5 years of relevant experience
Experience supporting facilities operations, workplace services, or a similar operational function
Strong organizational and coordination skills, with the ability to manage multiple priorities and tasks
Ability to analyze operational information and identify trends or areas for improvement
Effective communication skills, with the ability to collaborate across teams and provide clear updates
Experience working with vendors or external service providers and supporting service delivery oversight
Basic understanding of safety, compliance, and operational standards in a facilities or service environment
Ability to support team leadership, including coaching, guidance, and reinforcing expectations
Proficiency in tracking data, maintaining documentation, and supporting reporting processes

Nice To Haves

advanced degree preferred
prior leadership experience preferred

Responsibilities

Supports daily facilities operations by coordinating activities, monitoring service delivery, and addressing routine operational needs
Provides guidance and support to team members, reinforcing expectations, facilitating communication, and assisting with development and performance management
Assists in implementing and maintaining workplace programs, ensuring adherence to organizational policies and applicable safety and regulatory requirements
Tracks operational metrics, service levels, and trends, sharing insights to highlight risks, gaps, and areas for improvement
Supports vendor coordination activities, including monitoring service delivery, reviewing performance, and ensuring alignment with expectations and requirements
Maintains accurate operational records, documentation, and reporting related to facilities services and expenditures
Assists in monitoring budgets and expenses, helping track costs and identify areas for efficiency and cost management
Supports preventive maintenance activities and ensures processes are followed to maintain assets and minimize operational disruptions
Serves as a point of contact for escalated service issues, safety concerns, or operational disruptions, coordinating resolution with appropriate partners
Collaborates with internal teams and external providers to ensure operational needs are met and impacts are communicated effectively
Tracks project-related activities, milestones, and risks, providing updates and escalating concerns as needed
Contributes to consistent processes, knowledge sharing, and team alignment to support reliable service delivery