FT Assistant Manager Customer Service
About The Position
Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations. An Assistant customer service manager supports the primary customer service manager in overseeing daily operations, leading service teams, and ensuring customer satisfaction. They act as a vital link between staff and leadership, handling escalated complaints, training representatives, and monitoring performance.
Requirements
- Supports the primary customer service manager
- Acts as a vital link between staff and leadership
Responsibilities
- Overseeing daily operations
- Leading service teams
- Ensuring customer satisfaction
- Handling escalated complaints
- Training representatives
- Monitoring performance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
