FT Assistant Manager Customer Service

Ahold Delhaize • Staunton, VA

25d • Onsite

About The Position

Energetic individual needed to manage customer service on the Front End. Operate the Front End according to Front End Standard Practice and in compliance with policies, security measures and regulations. Train and develop Office assistants and cashiers. The Assistant Customer Service Manager serves as a model for great customer service and instills this value in all associates. The ACSM (Assistant Customer Service Manager) ensures all office functions are completed accurately and on time. In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates. The Assistant Customer Service Manager is responsible for all cash research and communicates all variances to the Customer Service Manager. The ACSM will assist the CSM (Customer Service Manager) in creating weekly schedules.

Requirements

• Must be able to work most Sundays.
• Must be able to work a minimum of three mid shifts a week.
• Must be able to stand 100% of the time.
• Must be able to retrieve carts.

Responsibilities

• Manage customer service on the Front End.
• Operate the Front End according to Front End Standard Practice and in compliance with policies, security measures and regulations.
• Train and develop Office assistants and cashiers.
• Serve as a model for great customer service and instill this value in all associates.
• Ensure all office functions are completed accurately and on time.
• Supervise the performance of all duties and responsibilities of all Front End Associates in the absence of the Customer Service Manager.
• Be responsible for all cash research.
• Communicate all variances to the Customer Service Manager.
• Assist the CSM in creating weekly schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed