Assistant Manager: Clubs - Salary

Vail Resorts • Avon, CO

3d • $58,000 - $65,000 • Onsite

About The Position

Beaver Creek Guest Services is seeking a motivated leader to run operations for the Slope Side Lounge. The ideal candidate is a strong communicator and motivator who is focused on creating exceptional guest experiences in a semi-private club environment. This position provides direct leadership of a small team, while working closely with the lift experience team, as well as Ski School, ski valet, and Guest Services.

Requirements

• High school diploma or equivalent
• Prior guest service experience
• Prior cash handling or sales experience
• Ability to communicate fluent effectively in English
• Proficient on Microsoft applications and POS software
• Ability to answer questions and speak intelligently about all resort products
• Ability to stay calm in busy and stressful situations
• Attention to detail
• Commitment to excellence and high standards

Nice To Haves

• Prior management experience 4-5 years minimum leading people and problem solving
• Previous RPOS experience
• College Degree

Responsibilities

• Manage Slopeside Lounge operations including: Answer phone calls, emails and all guest inquiries, Gather accurate guest information prior to arrival, make personal phone calls to future guests and confirmation emails, Organize daily arrivals and departures, Hire, train and manage staff
• Coordinate and dispatch Ski Valets/Ambassadors for ski valet, guests arriving in personal vehicles and managing the first day arrival experience
• Foster special relationships with guests to anticipate their needs
• Develop reports to share with partners on inventory and sales
• Knowledgeable on products available at Ski School and Ticket offices
• Ability to resolve guest relation and/or product issues in an expedient manner, de-fuse upset guests, and deliver exceptional service
• Provide ongoing feedback to Guest Services Sr. Manager regarding guest service issues and suggestions
• Must be able to multi task, work quickly, be versatile and flexible
• Work on a computer with a high degree of accuracy and efficient speed
• Oversee Beaver Creek specialty programs such as, First Tracks, including promotion, sales and inventory
• Partner with Allie’s Cabin, Mountain Dining, Marketing & Strategic Alliance, and Mountain Operations to deliver the rarified experience of First Tracks
• Proficient on Guest Connect and Application Manager reporting and inventor functions
• Level 7 skiing or riding ability, to be on mountain with guests and facilitate First Tracks
• Create a fun and professional work experience while communicating in a courteous and respectful manner
• Adhere to labor and operating budget, including revenue budgets
• Establish personal strengths and opportunities through self-assessment and ongoing feedback from management team; participate in prescribed training throughout season
• Motivate and mentor direct reports in leadership development as well as performance reviews
• Oversee sales and closing functions following Recreational/Internal Audit documented procedures
• Establish relationships with strategic partners of Beaver Creek Resort Company, Vail Valley Foundation, Group Sales and V/BC Resort Properties in order to increase revenue during off-peak times
• Network with other Beaver Creek departments in order to provide the Experience of a Lifetime for Epic Promise guests
• Work directly with Product Ops on winter product build and testing for Slopeside Lounge, First Tracks and Ski Valet
• Work with Marketing and DVR teams to build/edit website and online sales content for summer and winter activities
• Facilitate content for online confirmations for summer and winter activities
• Support greater Guest Services operations of Staff Lounge and Guest Service Center
• Act as manager resource for Ambassador team
• Assisted Guest Services with time & labor functions of ad hoc time and clearing exceptions
• Provide onboarding support as I-9 Leader for all of Skier Services and other Beaver Creek Resort hiring managers
• Order supplies for Ski Valet/Guest Service Center/Staff Lounge/Scanning

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED