Assistant Manager - Casino

Love's Travel Stops & Country Stores•Hardin, MT

3d•Onsite

About The Position

A Casino Assistant Manager will help run our business by providing excellent customer service while assisting with all casino operations and ensuring company assets are secure. Casino Assistant Managers will perform various daily duties at the direction of the Casino Manager. During designated shift times, Casino Assistant Managers will assist with overseeing and coordinating activities around the casino as well as hold responsibility for implementing decisions in support of the operations policies and procedures.

Requirements

Must be of the proper age for casino gaming or consuming and purchasing alcoholic beverages according to state and federal law
Must follow all applicable liquor laws and any additional Love’s alcohol policies and ensure compliance by all employees
Must maintain a safe facility and use safety first practices to remain accident-free
Must maintain personal grooming and company uniform standards
Must maintain company attendance standards

Nice To Haves

Experience in casino operations
Experience in customer service
Experience in staff management
Knowledge of bar policies and liquor laws
Inventory management skills
Facility maintenance knowledge
Mystery Shop score improvement experience
Cash handling experience

Responsibilities

Provide exceptional customer service and ensure that all employees of the location are doing the same
Responsible for overseeing staff and the overall daily management of the designated shift times
Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
Understand and have the ability to assist the Casino Manager in training bar policies including all applicable liquor laws
Responsible for ensuring customers are of the proper age for casino gaming or consuming and purchasing alcoholic beverages according to state and federal law
Delegate tasks and follow-up to ensure that tasks are being completed
Review and follow up on daily task lists ensuring completion
Responsible for the security of the casino assets
Responsible for ensuring the proper working order of gaming systems, including preventative maintenance
Responsible for assisting management with ordering, invoicing, and proper rotation to ensure inventory levels stay within company guidelines and waste is kept at a minimum
Responsible for keeping interior and exterior of the location up to established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures
Assist the Casino Manager with managing Mystery Shop scores and implement plans to improve scores
Ensure that daily deposits are made in accordance with cash handling policies
Ensure that all cash handling and Love’s policies are being followed by employees
Follow all applicable liquor laws and any additional Love’s alcohol policies and ensure compliance by all employees
Maintain a safe facility and use safety first practices to remain accident-free
Perform weekly and monthly projects and assigned tasks
Maintain personal grooming and company uniform standards
Maintain company attendance standards
Other tasks as assigned