Assistant Manager, Car Wash
About The Position
Are you ready to be part of a high-energy team that keeps cars sparkling and tails wagging? At VP Power Wash, we combine outstanding customer service, industry-leading wash technology, and a passion for pets to create a one-of-a-kind experience. We seek motivated individuals who thrive in a fast-paced environment and enjoy making a positive impact on our customers' day. As the Assistant Manager, you will play a key role in supporting daily operations, leading by example, and ensuring every customer receives an exceptional experience. This hands-on leadership position assists with team supervision, operational excellence, safety compliance, and maintaining the highest standards of service and site appearance. The ideal candidate is energetic, dependable, customer-focused, and passionate about motivating others to achieve outstanding results.
Requirements
- Energetic, dependable, customer-focused, and passionate about motivating others to achieve outstanding results.
- Mechanical aptitude and operational knowledge to support maintenance and troubleshooting of car wash systems.
- Ability to respond quickly to changing operational and customer service needs.
Responsibilities
- Partner with the Site Leader to oversee daily car wash operations, ensuring safe, efficient, and profitable site performance.
- Support the implementation and enforcement of company policies, operating procedures, and safety standards.
- Assist with recruiting, onboarding, training team members to drive engagement and performance.
- Foster a positive, customer-focused culture that prioritizes exceptional service and teamwork.
- Assume leadership responsibilities and direct site operations during the absence of the Site Leader.
- Deliver an outstanding guest experience by addressing customer concerns promptly and professionally.
- Support achievement of operational, production, labor, sales, and profitability goals.
- Maintain a clean, organized, and safe facility, including the wash tunnel, equipment rooms, lot areas, lobby, and restrooms.
- Conduct routine inspections of equipment and facility conditions, identifying and addressing issues proactively.
- Monitor the performance of all wash equipment and systems to ensure optimal functionality and minimal downtime.
- Troubleshoot operational and mechanical issues and coordinate timely repairs or corrective actions.
- Promote and drive sales of wash packages, memberships, loyalty programs, and other revenue-generating initiatives.
- Monitor traffic flow and staffing levels, deploying resources effectively during peak business periods.
- Ensure site appearance consistently reflects company branding, image standards, and customer expectations.
- Utilize mechanical aptitude and operational knowledge to support maintenance and troubleshooting of car wash systems, including tunnel equipment, pumps, reclaim systems, reverse osmosis systems, and related machinery.
- Complete additional duties and special projects as assigned by the Site Leader or management team.
- Maintain and promote a culture of safety and regulatory compliance.
- Serve as a designated key holder and assist with opening and closing procedures.
- Manage cash handling activities in accordance with company standards and internal controls.
- Lead and facilitate pre-shift meetings to communicate objectives, safety topics, and operational updates.
- Investigate and follow up on customer incidents, claims, and safety-related concerns.
- Monitor and manage chemical inventories to ensure adequate supply levels and safe handling practices.
- Provide advanced operational troubleshooting and Tier 2 mechanical support as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
