13-121 Assistant Manager - Bingo Operations

Ute Mountain Casino Hotel•Towaoc, CO

3d•Onsite

About The Position

The Assistant Manager – Bingo Operations supports the Manager – Bingo Operations in overseeing daily bingo programming, customer engagement, and staff supervision. This role plays a vital part in sustaining a fun, service-driven environment for both players and team members by ensuring smooth gameplay, staff accountability, and exceptional guest experiences. Success in this role requires high energy, operational awareness, and a visible presence on the bingo floor.

Requirements

Must be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License (background checks may be required).
Must demonstrate a passion for customer engagement and a fun-forward leadership style
Ability to work flexible hours including nights, weekends, and holidays
Must pass a drug test.
High school diploma or GED required
Minimum of 1 years of supervisory or management experience in a hospitality, gaming, or entertainment setting
Excellent interpersonal and communication skills, with the ability to lead both team and guest interactions
Strong decision-making, scheduling, and conflict resolution abilities
Familiarity with POS systems and bingo electronic and other equipment; general computer literacy required
Ability to set a cultural tone and energize a department to match guest expectations
Strong attention to detail, accountability, and commitment to regulatory compliance

Nice To Haves

Experience in organizing public-facing events or promotions is highly desirable
Background in cash handling, gaming operations, or bingo operations preferred

Responsibilities

Assist in coordinating daily bingo schedules, game pricing, and special events
Monitor session timing, assist with prize distribution, and ensure program accuracy
Help maintain updated knowledge of current and upcoming bingo offerings
Create and lead a strong department culture focused on guest enjoyment and team morale.
Set the tone for a fun, friendly, and energetic bingo environment from open to close
Model positive interaction, inspire staff engagement, and encourage player excitement throughout sessions
Support the Manager in supervising bingo floor staff and callers
Coach team members in providing upbeat guest service and professional conduct
Serve as lead on shift in Manager’s absence, maintaining operational continuity
Oversee buy-in and payout processes during sessions
Assist in managing inventory of bingo paper, electronics, and supplies
Ensure adherence to internal control procedures and MICS
Foster player loyalty and resolve guest concerns professionally
Personally engage with guests, resolve disputes, and ensure prompt issue resolution
Support player development through meal comps, promotional outreach, and exceptional service as needed
Support compliance with UMUGC, NIGC, and departmental SOPs
Assist in completing daily logs, occurrence reports, and shift summaries
Participate in onboarding and training of new team members
Encourage a culture of teamwork and accountability
Support the Manager in performance coaching and shift alignment