Assistant Manager: Base Area Ops - Salary

Vail Resorts•Kansas City, KS

3d•Onsite

About The Position

This role is a key member of the Resort Senior Leadership Team, providing leadership and operational oversight for Products, Sales & Services, Snow Tubing Operations, and coordinating Parking & Facilities Maintenance. The Assistant Manager is responsible for delivering an exceptional guest arrival experience while achieving departmental safety, staffing, operational, and guest service objectives. Through strong leadership and cross-functional collaboration, the Assistant Manager ensures base area operations are safe, efficient, welcoming, and aligned with resort goals and values. The role also oversees the appearance and upkeep of guest-facing base area facilities and grounds through coordination of maintenance activities.

Requirements

3+ years of leadership or supervisory experience in hospitality, recreation, guest services, resort operations, or a related field.
Proven ability to lead teams and manage multiple operational areas simultaneously.
Strong guest service, communication, and problem-solving skills.
Experience with hiring, training, scheduling, and performance management.
Proficiency with Microsoft Office and business systems.
Valid driver's license.
Ability to work a flexible schedule including weekends, evenings, holidays, and peak operating periods.
Ability to work both indoors and outdoors in varying weather conditions.

Nice To Haves

Experience in ski resort, mountain operations, attractions, hospitality, or recreation operations.
Budget and labor management experience.
Experience leading seasonal workforces.

Responsibilities

Provide overall leadership and operational oversight for Products, Sales & Services, Snow Tubing Operations, and Base Area Facilities Coordination.
Serve as a member of the Resort Senior Leadership Team, contributing to operational planning, staffing strategies, business objectives, and overall resort performance.
Lead and develop department Leads and frontline teams while fostering a culture focused on safety, accountability, teamwork, and guest service excellence.
Establish and execute operational plans that support guest experience, employee engagement, safety, and financial objectives.
Oversee staffing strategies including hiring, onboarding, training, scheduling, performance management, and employee development.
Partner with resort departments to coordinate peak-period operations, special events, weather response plans, and guest demand forecasts.
Monitor guest feedback and operational performance metrics to continuously improve the guest experience and support service recovery efforts.
Ensure Products, Sales & Services and Tubing Operations are maintained and operated in accordance with company policies, procedures, and safety standards.
Oversee the appearance, cleanliness, maintenance, and guest readiness of base area facilities, grounds, and public spaces.
Coordinate facility maintenance, repair projects, and grounds upkeep with internal departments and external vendors to ensure a safe and welcoming environment.
Monitor departmental budgets, labor performance, payroll, operating expenses, and efficiency metrics.
Serve as Manager on Duty as assigned and provide leadership support during emergencies, operational incidents, and peak business periods.
Drive continuous improvement initiatives that enhance operational efficiency, employee engagement, safety performance, and guest satisfaction.
Perform other duties as assigned.