Assistant Manager - Asset Protection - Dubuque Distribution Center

Nordstrom•Dubuque, IA

3d•$45,000 - $74,000•Onsite

About The Position

The ideal Supply Chain Asset Protection Assistant Manager is skilled in time management, has strong interpersonal skills, and the ability to maintain confidentiality while adhering to the highest ethical standards. This role provides Asset Protection and Safety leadership and support in an assigned Distribution Center. The Assistant Manager acts as a key-partner in driving a culture of Asset Protection and safety, which includes access control, key control, alarm protocols, and maintaining effective education and training programs through new hire orientations, safety meetings, inspections, and operational partnerships. They are responsible for responding to and reporting all building security and emergency situations, administering first aid, and escorting hostile individuals from the building. The role involves leading, conducting, and delivering results regarding investigations of Theft, Fraud, and Workplace Violence/Critical Incidents. The Assistant Manager investigates incidents, accidents, and situations that may affect the assets of the company while working with Operations Leadership to ensure compliance with all security, asset protection, and risk processes and procedures. As a key member of the leadership team, they maintain proactive communication with all layers of Operational Management regarding matters of asset protection, safety, and physical security. They serve as the department’s liaison and security subject matter expert for facility management, keeping them abreast of key issues, trainings, strategies, and the department’s performance. This role owns the recruiting, hiring, and training of AP Coordinators within the building to ensure technical and professional development, and manages and develops an efficient and effective AP team through performance feedback, goal-setting, and development plans. The Assistant Manager reviews and approves all reports to ensure that Asset Protection incidents and cases are reported and logged properly. They take ownership of the training and execution of electronic walk-through metal detectors and hand-held metal detectors. The role assumes responsibility for the internal investigations program and ensures that processes are in place and being executed to identify and resolve internal loss situations in a timely and efficient manner. They train operations building managers/managers-in-charge on opening and closing procedures for the building. The Assistant Manager provides recommendations and helps to coordinate implementation of policies and procedures to ensure the integrity of supply chain operations and Asset Protection and Safety programs. They maintain confidentiality in matters involving security and/or personnel issues in the workplace and manage the complexities of a building that may operate 24/7 to ensure that all Asset Protection, Safety, and Security standards are always met. Support is provided for truck yard management process training, documentation, and expectations for the location. Special projects are performed at the direction of the Senior Manager Asset Protection. The role supports and contributes to the Supply Chain network priorities of ‘Safety, Team, Results’.

Requirements

Bachelor’s degree in related field preferred or demonstrated experience required.
2-3 years of experience in security service, asset protection, audit, risk management, inventory control, quality assurance, or another related field.
Previous supervisory experience preferred.
Experience with MS Office Professional Suite, including Excel.
Workplace Violence and/or Business Continuity experience.
Experience with warehouse or distribution center services is strongly preferred.
Proven success in investigations, asset protection and security procedures.
Experience conducting internal or external interviews.
The ability to develop and maintain productive relationships with other employees and leaders.
Strong organizational, delegation and follow-through skills.
The ability to manage competing priorities in a fast-paced environment.
Computer proficiency, including use of monitoring and surveillance technologies.
A comprehensive understanding of both APIS and XBR (preferred).
Excellent communication and interpersonal skills.
A calm head when dealing with safety and security issues; able to effectively respond and resolve safety/security issues.
Proven experience where a high-level of accountability, initiative and ownership was displayed.

Nice To Haves

Bachelor’s degree in related field
Previous supervisory experience
Experience with warehouse or distribution center services
A comprehensive understanding of both APIS and XBR

Responsibilities

Provides Asset Protection and Safety leadership and support in assigned Distribution Center.
Acts as a key-partner in driving a culture of Asset Protection and safety to include but not limited to; access control, key control, alarm protocols and maintaining effective education and training programs through new hire orientations, safety meetings, inspections, and operational partnerships.
Responds to and reports all building security and emergency situations, for example, administering first aid, and escorting hostile individuals from the building.
Leads, conducts, and delivers results regarding investigations of Theft, Fraud, and Workplace Violence/Critical Incidents.
Investigates incidents, accidents, and situations that may affect the assets of the company while working with Operations Leadership to ensure compliance with all security / asset protection / risk processes and procedures.
Maintains proactive communication with all layers of Operational Management regarding matters of asset protection, safety, and physical security.
Serves as department’s liaison and security subject matter expert for facility management keeping them abreast of key issues, trainings, strategies and the department’s performance.
Owns the recruiting, hiring and training of AP Coordinators within the building to ensure technical and professional development.
Manages and develops an efficient and effective AP team through performance feedback, goal-setting and development plans.
Reviews and approves all reports to ensure that Asset Protection incidents and cases are reported and logged properly.
Takes ownership of the training and execution of electronic walk-through metal detectors and hand-held metal detectors.
Assumes responsibility for internal investigations program and ensures that processes are in place and being executed to identify and resolve internal loss situations in a timely and efficient manner.
Trains operations building manager/manager-in-charge on opening and closing procedures for the building.
Provides recommendations and helps to coordinate implementation of policies and procedures to ensure integrity of supply chain operations and Asset Protection and Safety programs.
Maintains confidentiality in matters involving security and/or personnel issues in the workplace.
Manages complexities of a building that may operate 24/7 to ensure that all Asset Protection, Safety and Security standards are always met.
Supports truck yard management process training, documentation, and expectations for location.
Performs special projects at the direction of the Senior Manager Asset protection.
Supports and contributes to the Supply Chain network priorities of ‘Safety, Team, Results’.