Assistant Maintenance Supervisor

BROE Group and it's managed affiliates•Denver, CO

12h•Onsite

About The Position

The Assistant Maintenance Supervisor assists the Maintenance Supervisor with oversight and performs technical and mechanical work that ensures the interior and exterior of buildings, grounds, amenities, and common areas of the communities meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. This position is responsible for maintenance operations at a campus comprised of multiple buildings. The role involves troubleshooting and resolving issues with building operations systems (e.g., plumbing, electrical, HVAC, boiler systems, flooring, windows), responding to on-call policies, and performing snow removal. The Assistant Maintenance Supervisor serves as the primary point of contact for non-escalated maintenance needs and as the first point of contact for maintenance technicians requiring on-call assistance. Responsibilities also include occasionally overseeing larger repairs and minor capital projects, coordinating with vendor partners, monitoring maintenance supply inventory, and assisting with preventative maintenance programs. The position requires daily inspections of all properties, including interiors and exteriors, utilizing a mobile maintenance platform, and coordinating move-in inspections. Furthermore, the Assistant Maintenance Supervisor supports the Maintenance Supervisor by leading, coaching, and providing feedback to maintenance team members, delegating resident service requests, overseeing the make-ready process, and stepping in for the supervisor when absent. The role also involves assisting with recruiting and encouraging team member development.

Requirements

Ability to effectively present information and respond to questions from onsite staff members.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to solve practical problems with a variety of concrete variables in situations where only limited standardization exists.
Ability to perform basic math in all units of measure, including whole numbers, common fractions, decimals.
Basic computer and software skills.
Ability to appropriately prioritize and manage multiple requests at once.
Displays organized, detailed, reliable approach to duties and communication.
Displays consistently professional, collaborative, and responsive approach to customer service and interactions with staff members.
Strong ability to self-motivate, take initiative, and manage time to accomplish duties and projects independently.
Exhibits excellent judgment and asks for help in critical applications.
Strong ability to supervise and direct large teams.
Ability to meet attendance requirements.
Ability to effectively prioritize workload and schedule.
Strong working knowledge of HVAC, electrical, and plumbing systems; appliance repair; and general carpentry.
Must maintain a valid driver’s license.
3 – 5 years leadership experience in multi-family property or hotel environment.
Proficient with MS Office Suite (e.g. Outlook, Excel, Word).
Understanding of Fair Housing legislation.
Ability to assist with supervision and development of large teams.
Ability to participate in on-call rotation, as assigned by supervisor.
Must be able to provide proof of eligibility to work in the U.S.
High School Diploma or equivalent.
Strong customer service and relationship skills required.
High level of verbal and written communication (internal and external).

Nice To Haves

Previous lead service technician experience
Some experience in related trade school program
HVAC, EPA, and CPO certifications
Safety OSHA approved certifications

Responsibilities

Assists the Maintenance Supervisor with oversight and performs technical and mechanical work that ensures the interior and exterior of buildings, grounds, amenities, and common areas of the communities meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.
Responsible for maintenance operations at a campus comprised of multiple buildings.
Troubleshoots and resolves issues involving building operations systems (e.g. plumbing, electrical, HVAC, boiler systems, flooring, windows, etc.) throughout the campus.
Respond to on call policies and procedures.
Shovel snow when there is an inch of snow accumulation or more. Holidays/weekends included.
Serves as primary point of contact to all property team members for non-escalated maintenance needs during regular business hours.
Serves as first point of contact for maintenance technicians who need on-call assistance.
Enforces and follows on-call policies and procedures.
Occasionally oversees larger repairs and minor capital projects, as assigned by supervisor.
Works closely with vendor partners to coordinate any required escorts to occupied units.
Assigns escort team member based on level of impact their absence will have on properties.
Monitors and maintains inventory of property maintenance supplies.
Assists with the coordination and timely completion of preventative maintenance programs for each building.
Identifies and corrects any hazardous property conditions immediately, or contains hazard until it can be removed.
Ensures that all safety logs (I.e. pool, snow removal, and emergency phone logs) are completed as required, and any deficiencies are promptly addressed.
Actively participates in and assists with coordination of weekly maintenance meetings and safety trainings.
Inspects all properties daily, including interiors and exteriors, in accordance with the Company Hospitality Model.
Utilizes mobile maintenance platform for inspections/safety walks.
Coordinates inspections for all move-ins.
Utilizes “theory of left” while inspecting final make-ready units.
Communicates any areas of opportunity or action items to Maintenance Supervisor prior to new resident move-in.
Inspects all maintenance shops, storage closets, and parts inventory on a weekly basis.
Leads, coaches, and gives feedback to all maintenance team members to ensure assigned tasks are carried out in a timely manner.
Delegates resident services requests to members of the maintenance team daily, including completion, close-out of service, and management requests, with consideration for an organized team workflow.
Frequently checks in with maintenance team members to ensure all are set up for success.
Provides timely guidance and feedback.
Provides direct oversight of the make-ready process, including monitoring of make-ready progress on the make-ready tracker.
Stands in for supervisor in their absence.
Maintains professional and calm demeanor to support management team with supervisory-related requests.
As needed, assists with recruiting and interviewing potential candidates for team member positions.
Communicates further education opportunities to team members and encourages participation.
Communicates questions, concerns, and guidance needs to supervisor.
Reports any team member performance-related issues to supervisor in a timely manner.
Demonstrates highly effective leadership and supervisory skills at all times.
Performs other duties and projects assigned.