Assistant Maintenance Manager

JBG SMITH•, DC

72d•$64,700 - $72,800•Onsite

About The Position

The position title is Assistant Service Manager and is located at F1RST Residences. Use technical knowledge and skills to address complex issues and help team members to perform their best. Driven by a desire to deliver service excellence, naturally excel at setting an example for the team by performing high-quality work to ensure that we deliver the best in apartment living.

Requirements

High-school diploma or equivalent and 2 – 4 years of maintenance experience in apartments, hotels, or similar environment.
Prior leadership and supervisory experience.
CFC certification and plumbing and electrical training/proficiency.
Completion of an approved course on boiler and chiller maintenance for communities with a central plant and, for communities with individual HVAC, completion of an approved course appropriate to that type of equipment.
Valid driver’s license and dependable transportation including on-call hours.
Ability to routinely lift up to 50 pounds (supplies, appliance, etc.).
Passion for providing exceptional customer experiences and embodying our core customer service elements of: CARING – Demonstrated passion for caring about customers and co-workers alike. PROFESSIONALISM – Professional presentation and superior written and verbal communication skills. EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns. LEADERSHIP – Dependability as a team member who inspires others to achieve excellence. INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.

Responsibilities

Work with the Service Manager to build a strong and cohesive service team that is motivated to perform including assisting, training, and coaching team members.
Demonstrate a passion for service excellence that inspires team members to provide service and high-quality work that distinguishes JBG SMITH from the competition.
Respond to resident work order requests to quickly diagnose and correct any air conditioning, heating, appliance, carpentry, electrical, and plumbing issues.
Assist with move-out inspections and the unit make-ready process.
Perform repairs and preventative maintenance on building systems.
Inspect the community daily to identify any items that need maintenance or repairs.
Partner with the Service Manager to purchase necessary maintenance supplies and oversee vendors performing maintenance services at the community.
Work a flexible schedule and share on-call duty which requires responding to emergencies in 30 minutes or less.