Assistant Leader, Customer Experience

RH Restoration Hardware • West Jefferson, OH

3d • $30 - $40

About The Position

RH is seeking an Assistant Customer Experience Leader who has in-depth knowledge and understanding of contact center operations and procedures. This role is a subject-matter expert who will mentor new associates and analyze existing standard operating procedures to identify areas ready for process improvement. The Assistant Leader will help manage all aspects of the team and department.

Requirements

• 3+ years experience in a customer-facing role, with leadership experience preferred
• Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software
• Strong interpersonal skills
• Results-driven
• Proven ability to learn from opportunities, seek constructive feedback from colleagues and leadership to improve results
• High energy with the ability to energize others
• Experience fostering a positive and healthy work environment in which people want to perform their best
• Commitment to Quality, detail focused on all levels
• Background delivering first-class service to clients
• Willingness to work a flexible schedule, including evenings, weekends and holidays

Responsibilities

• Live Our Vision, Values and Beliefs every day
• Consistently exemplify the RH lifestyle brand through communication, personal appearance and professionalism
• Assist Leaders in attracting the right talent, coach teams in creating a luxury customer experience
• Support Leadership Team with education, inspiration, leadership, and guiding associates to reach their highest potential both in terms of service metrics and career goals
• Learn and communicate the RH design point of view and product assortment
• Proactively resolve complex issues promptly and independently, often leading resolutions with teams or cross-functional partners and identifying future areas of opportunity
• Drive customer delight and revenue through elevated product knowledge and unparalleled service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed