Assistant Lead Case Manager

VQ • Tucson, AZ

23h • $63,537 - $63,537

About The Position

The Assistant Lead Case Manager coordinates and oversees comprehensive case management services for children in care and their families or sponsors. The role assists the Lead Case Manager in leading case managers and case aides, providing technical support, guidance, and supervision to promote high-quality services. Responsibilities include assessing children’s needs, developing individualized service plans, coordinating resources, advocating for children, and monitoring progress toward reunification or program discharge. The position collaborates with internal and external stakeholders to facilitate access to services and positive outcomes, serves as a liaison, and assumes the Lead Case Manager’s responsibilities in their absence.

The role oversees case management operations, including child release, intake and discharge processes, staff supervision, documentation, placements, transfers, travel arrangements, reporting, audits, and regulatory compliance. It also develops staff through training, performance evaluation, team meetings, and a workplace culture centered on teamwork, growth, collaboration, and trauma-informed care. After-hours on-call duties and unannounced team-support visits are included.

Requirements

• Bachelor’s degree in behavioral services, human services, or a social service field.
• Strong management, organizational, and leadership skills.
• Excellent interpersonal communication skills, including active listening.
• Commitment to professional development and proactive research.
• Ability to work independently and as part of a team.
• Strong computer skills, including Microsoft Office, Google Workspace, and Google Drive, and ability to learn new software.
• Proficiency in reading, interpreting, and applying federal agency policies and procedures.
• Must be 21 years of age or older.
• Flexible schedule, including evenings, weekends, and holidays, to facilitate program services.
• Cleared tuberculosis test results.
• Must pass a drug test and provide proof of required vaccinations.
• Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background checks.
• Obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
• Valid driver’s license and eligibility to drive for program services as required.
• Ability to lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, and up to 50 pounds infrequently.
• Ability to perform tasks involving standing or walking 50% of the day and sitting 50% of the day.
• Ability to bend, stoop, reach, and grasp as necessary.
• Ability to provide First Aid and CPR and perform physical holds as instructed in CPI training.

Nice To Haves

• Child welfare and/or case management experience is strongly encouraged.
• Federal agency Case Management experience is highly preferred.
• Supervisory experience is preferred.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Coordinate case management activities to ensure safe and timely child release.
• Supervise internal and external case management staff.
• Train and oversee case managers to comply with federal agency standards and support child intake and discharge processes.
• Maintain documentation according to VisionQuest, State, and Federal standards, and check it for accuracy before submission.
• Handle a small number of complex cases directly and assist with case closure as needed.
• Serve as a liaison for internal and external stakeholders and assume the Lead Case Manager’s responsibilities when the Lead Case Manager is absent.
• Maintain ongoing communication with the federal agency to support quick child release and serve as the main contact for its case management inquiries.
• Communicate regularly with external parties, including case coordinators, child attorneys, and advocates.
• Organize “Know Your Rights” presentations with pro bono attorneys.
• Manage initial placements and transfer requests, including reviewing child transfer referrals.
• Arrange staff travel for child reunification or transfers, including booking flights, hotels, and cars.
• Ensure case managers arrange prompt travel for children being released.
• Assist the Lead Case Manager in maintaining departmental compliance with regulations.
• Generate and submit case management reports to internal and external stakeholders.
• Maintain a daily updated case status list and document case management actions and communications as required by the federal agency.
• Conduct monthly audits and additional monitoring in accordance with policies and federal agency requirements.
• Build a positive culture emphasizing growth, teamwork, collaboration, and trauma-informed care.
• Train, supervise, and evaluate team performance and coordinate ongoing staff training to meet state and federal requirements.
• Facilitate and organize case staffing or treatment team meetings, ensuring appropriate attendance.
• Participate in departmental and program meetings to stay informed and follow policy changes.
• Coordinate with management team members, leadership, and corporate personnel to support program success.
• Pursue personal growth and development as a leader and model self-awareness and skill enhancement.
• Handle after-hours on-call responsibilities and conduct unannounced visits to motivate and support the team in service integration and program improvements.
• Perform other tasks and responsibilities as assigned by supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level