Assistant Land Use Permit Specialist

Allen County Government•Fort Wayne, IN

6d•$43,556 - $43,556•Onsite

About The Position

The Assistant Land Use Permit Specialist works for the Allen County Department of Planning Services, a joint Fort Wayne and Allen County land use department. The department provides permitting, enforcement, and long-range planning services and staffs the Board of Zoning Appeals and Plan Commissions for unincorporated Allen County and five community jurisdictions. This position processes and issues address assignments using GIS software; provides administrative support for zoning enforcement and compliance; prepares, scans, and uploads documents; assists the public and other agencies with retrieving permits and records; and supports permit review, entry, issuance, and fee processing. The role also provides customer service by phone, email, and at the counter, answers general zoning and permitting inquiries, assists with resolving permit issues, and helps ensure departmental records and legal notices are accurate and properly filed. The position performs standardized, moderately routine duties and requires some judgment when circulating documents. It works frequently with county and city employees and the public. The role is based in a standard office environment and involves sitting, standing, moving around, some lifting up to 20 pounds, bending, typing, attention to detail, monitoring equipment, and exposure to noise. The position has no supervisory duties and reports to the Office and Finance Manager. It is scheduled for 40 hours per week, with overtime as required.

Requirements

High school diploma or GED.
One year of customer service experience.
Strong customer service skills and willingness to work with others.
Strong verbal and written communication skills, including the ability to convey complicated information effectively and efficiently.
Willingness to learn city and county zoning ordinances to assist the public with questions and concerns.
Willingness to develop knowledge of permit processing procedures and standards for reviewing construction drawings and certificate of compliance applications.
Ability to read, interpret, and process departmental records and information.
Ability to compute percentages and use an engineer’s scale when reviewing project plans.
Strong computer skills, including ability to use Microsoft Office and other job-related software.

Responsibilities

Process and issue address assignments for email and counter customers using geographical information systems (GIS) software.
Provide administrative support to the zoning enforcement and compliance process.
Prepare documents for scanning and scan and upload documents, files, and maps.
Retrieve permits, files, documents, and maps from department software for the public, coworkers, and other agencies.
Assist with ordinance compliance reviews and issue Improvement Location Permits, Certificates of Compliance, Single Family Residence permits, and other permits.
Assist with entering permits into the permitting system.
Provide technical direction to applicants submitting online permits.
Track online permits, distribute or issue them, and assess online permit fees.
Provide accurate responses to inquiries about zoning ordinances, permit processing procedures, and policies.
Provide customer service at the counter and by phone.
Gather information and resolve permit issues for over-the-counter and telephone requests, coordinating with other departments as needed.
Read and interpret zoning maps and parcel information using GIS.
Assist in verifying departmental records, including plot plans, land surveys, and certificates of compliance.
Monitor newspapers after legal notices are submitted, verify publication and compliance with Indiana Code, copy notices, and file them in the appropriate case file.
Receive application payments and post receipts.
Assist with outgoing mail and distribute incoming mail.
Verify data-entry information and update it as necessary.
Perform other assigned duties, including overtime as required.